Figure8 and Atera announce strategic partnership

Atera – the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing to boost organizational efficiency at scale, powered by Agentic AI – and Figure8 Limited (Figure8) announce a strategic partnership to enable IT professionals in New Zealand to achieve unprecedented levels of efficiency, speed, and quality of work.

This collaboration is a significant milestone for both organizations, combining Figure8’s expertise in delivering tailored IT solutions with Atera’s AI-powered platform, designed to maximize efficiency and ensure satisfaction on both sides of the ticket.

When Figure8 first investigated which solution would best fit their customers’ IT support needs, they quickly recognized that Atera’s platform stood out among others for its comprehensive monitoring, management, and automation capabilities. Figure8 has been using the Atera platform internally to manage and maintain their customers’ IT platforms for over three years. Recently, when Figure8 was invited to respond to a complex RFP, Atera was the only product that ticked the box on all requirements. Combining Figure8’s expertise in IT Support and Managed Services with Atera’s all-encompassing IT support platform made this partnership a natural fit.

Geoff Trask, CEO of  Figure8 said: “At Figure8, we support a broad range of customers and their diverse IT systems, including asset management, infrastructure maintenance, and application support. Having one product capable of covering such a wide range of needs simplifies our offering significantly. We’re excited at the opportunity of partnering with Atera and the benefits this will bring to New Zealand.”

Omer Fuchs, VP of Partnerships & Alliances at Atera said: “Atera is excited to welcome Figure8 into our family of partners in New Zealand. We’re confident that our partnership will result in growth and significantly benefit our clients in the region.”

About Atera

Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our Agentic AI solution. 

Designed for unprecedented efficiency, Atera serves over 12,000 customers across 120 countries. Our first-of-kind AI Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, recommended solutions, and more. The result of this groundbreaking technology is a freeing of critical resources and an exponential lift in productivity.

In 2021, Atera raised $102 million from investors, including General Atlantic and K1 Investment Management. 

To learn more, visit atera.com.

About Figure8 Limited

Established in 2012, Figure8, a proudly New Zealand owned and operated company, set out with a clear vision: to meet the growing demand for an independent and unbiased IT consultancy. 

Figure8 operates as an ecosystem, blending extensive skills and experience with clear-thinking and confident Account Leaders, Architects, and Delivery teams. Our professionals work closely with customers to develop tailored solutions that suit businesses of any size. We prioritize reducing customer costs while maintaining commercial agility to meet evolving needs.

Our approach is architecture-led by technical experts, not salespeople. At Figure8, our people are our brand. We are trusted by our customers and our team members to deliver exceptional outcomes, ensuring that our clients receive the best possible service and solutions.

To learn more, visit https://www.figure8.co.nz/ 
Atera – the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale – and Figure8 Limited (Figure8) announce a strategic partnership, enabling IT professionals in New Zealand to achieve unprecedented levels of efficiency, speed, and quality of work, with the power of Autonomous IT.