ITCG and Atera announce strategic partnership

Atera, the pioneering Autonomous IT platform, has partnered with ITCG Technologies to bring its comprehensive RMM, Helpdesk, and ticketing solution, with built-in AI agents, to IT professionals across India.

This collaboration is a significant milestone for both organizations, combining ITCG expertise in delivering tailored IT solutions with Atera’s AI-powered platform, designed to maximize efficiency and ensure satisfaction on both sides of the ticket.

Pratik Shah, Director of ITCG said:

“At ITCG, we are committed to bringing best-in-class technologies that simplify IT operations. Atera’s all-in-one RMM and PSA platform stood out for its simplicity, efficiency, and AI-powered automation. It aligns perfectly with our mission to help partners do more with less.

Through Atera’s AI-powered platform, we are introducing an autonomous IT model where routine tasks such as patching, ticketing, and troubleshooting are automated. This shift helps IT professionals focus on strategic growth rather than day-to-day firefighting.”

Omer Fuchs  – VP, Partnerships & Alliances at Atera said  “Atera is pleased to announce ITCG as a new global distribution partner. ITCG offers extensive consulting and support, ensuring partners are fully equipped to position, sell, and support advanced technology solutions. We are confident that this partnership will drive growth and benefit our regional clients.”

About Atera:

Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Autonomous IT solution. 

Designed for unprecedented efficiency, Atera serves over 13,000 customers across 120 countries. Our first-of-kind AI Copilot augments existing tech capabilities with AI script generation, ticket summaries, recommended solutions, and more. The result of this groundbreaking technology is a freeing of critical resources and an exponential lift in productivity.

In 2021, Atera raised $102 million from investors, including General Atlantic and K1 Investment Management. 

To learn more, visit atera.com.

About ITCG:

ITCG Technologies LLP is a leading value-added distributor specializing in cutting-edge IT and cybersecurity solutions. For over two decades, ITCG has played a pivotal role in shaping India’s digital and cybersecurity landscape by enabling its vast network of channel partners, resellers, managed service providers (MSPs), and system integrators to deliver reliable, enterprise-grade technologies to businesses of all sizes.

With a strong focus on partner success, ITCG goes beyond product distribution to provide comprehensive pre-sales consulting, technical expertise, certification support, and post-sales assistance, ensuring partners are well-equipped to position, sell, and support advanced technology solutions.

ITCG’s strategic alliances with globally recognized OEMs and innovative tech vendors allow it to offer a curated portfolio of next-generation solutions across cybersecurity, endpoint management, infrastructure monitoring, data protection, and cloud services.

Driven by a customer-first mindset, ITCG remains committed to helping its partners grow through market development, lead generation programs, renewal management, and go-to-market planning — all delivered with deep technical expertise and local support.

To learn more about ITCG, visit https://itcgtechnologies.com/