Comprehensive IT management for enterprise teams—priced per technician for predictable, scalable costs. Boost security, minimize downtime, and support employees anywhere.
Monitor, manage, and support every endpoint from a single platform with built-in AI agents, keeping your IT team responsive, your operations secure, and downtime low.
Innovating retail IT for smoother operations and superior service
Retail IT teams need centralized visibility and control to maintain uptime and deliver fast support and resolution. Atera offers all-in-one RMM, support, automation, and security to ensure efficient and proactive operations.
Benefits for retail
Proactive support with full control
Manage devices, networks, and servers with full visibility, and start remote sessions instantly with AnyDesk, Splashtop, TeamViewer, or ScreenConnect. Get customizable alerts for any endpoint to resolve potential issues in real-time. Automate and schedule your software deployments and patching updates to ensure zero interruptions and full protection.
Smarter asset management starts with data-driven insights
Track, audit, and optimize every device in your retail IT environment. Use advanced analytics and customizable reports to surface full asset details, from warranties to locations, so you can make smarter decisions around replacements, upgrades, and budgeting.
Maximize uptime with AI and automation
Leverage automation for pre-emptive maintenance. Harness Atera’s AI Copilot for real-time diagnostics and suggested solutions and actions, and Robin for autonomous Tier-1 fixes, accelerating issue resolution and freeing your team to focus on strategic tasks.
Enterprise-grade service desk for top efficiency
Streamline communication, slash manual load, monitor, and prioritize critical issues with ease with a fully integrated ticketing system. Handle fluctuating service demands effortlessly, and configure every aspect of your ticketing with custom fields, dynamic routing, and adaptable automations.
Security-first, AI-responsible
Our platform is built with best-in-class security, data protection, and compliance standards, and our AI features are developed with transparency and governance at every step.
Atera in numbers
13K+
Customers
120
Countries
6M
Devices under management
1M
Tickets handled per month
Why IT teams in retail trust Atera
“When we chose Atera as our solution for IT infrastructure management, we were hoping to get an enterprise-grade tool that our technicians could use with consistency and accuracy. Atera was spot on! We truly recommend Atera to other IT service providers out there.”