Robin Savings Calculator
See how much you can save with Atera’s Robin.
Trusted by leading companies
Savings built into every feature
Robin engages users with human-like interactions via User Portal, email, Slack, and Teams, diagnosing issues, providing tailored technical solutions, and answering generic queries.
Smart search taps into your knowledge base to deliver context-specific, personalized answers, from software setup to step-by-step task instructions.
Robin is the only AI agent capable of diagnosing, troubleshooting, and resolving device issues locally and in the cloud with its RMM and Helpdesk integration.
Robin proactively detects and addresses potential issues before they impact your workflow. By continuously monitoring your systems, it anticipates problems and provides personalized, actionable, data-driven insights to deliver accurate, real-time solutions.
Robin helps with installing, configuring, and updating pre-approved software on your device, making a wide variety of tools available to employees instantly.
When faced with a complex issue or an employee request, Robin will escalate tickets to a human technician with a full summary of the conversation, expediting resolution time.
Atera’s Robin in numbers
40%
Reduction in IT workloads
3 hrs
Saved daily per technician
0.1 sec
To first response
Proven. Trusted. Certified.
Frequently asked questions
Robin is an autonomous AI technician (agent) designed to support different kinds of use cases, including IT support, IT service delivery, IT operations and IT workflows. You will have the flexibility to customize it for your needs
An AI agent is an autonomous system designed to gather data, make decisions, and execute tasks to achieve predefined goals. It adapts to new information, learns over time, and can manage a wide range of tasks, from simple repetitive actions to complex problem-solving
AI agents are more advanced than chatbots, offering dynamic, context aware conversations, continuous learning and personalized responses. They integrate seamlessly with systems, scale efficiently, and can make autonomous decisions based on real-time data. In contrast, chatbots are better suited for simple interactions, rely on predefined actions, and lack the adaptability and decision-making capabilities of AI agents.
We implement a multi-layered governance framework to ensure Robin operates ethically, transparently, and securely. This framework includes: Clear guidelines for acceptable behavior: Robin follows predefined operational boundaries to mitigate unforeseen consequences and prevent unintended actions. Transparency and explainability: Robin’s decision-making process is designed to be interpretable, allowing users to understand why and how decisions are made. Bias and fairness controls: We continuously test AI models with diverse datasets to prevent bias and discrimination, ensuring fair treatment for all users. Human oversight mechanisms: While Robin operates autonomously, organizations can configure intervention points where human approval is required for specific decisions. Continuous auditing and risk assessments: Regular reviews are conducted to identify potential risks and ensure compliance with industry standards.
Yes, Robin is built to comply with GDPR and other major data protection regulations. Ethical safeguards include: Data privacy and security: Robin does not store or process personal data beyond what is necessary for its operation, and all data handling follows strict encryption and access controls. Fairness and non-discrimination: Regular audits ensure that AI does not introduce or reinforce bias. User consent and control: Robin only operates within the constraints defined by the business using it, and all actions are logged for review. Ethical AI standards: Atera adheres to industry best practices and AI governance frameworks to ensure that Robin aligns with societal values and ethical considerations.
Robin evolves through: Machine learning feedback loops: The system refines its understanding based on real-world interactions. User feedback: IT teams can provide direct input to improve AI accuracy. Continuous updates from Atera: We deploy regular enhancements to improve performance,
