Service Dynamics and Atera announce strategic partnership 

3^rd September 2025

Atera , the world’s first Autonomous IT platform that combines RMM, Helpdesk, and ticketing with built-in AI agents to boost organizational efficiency at scale, – and Service Dynamics announce a strategic partnership, enabling IT professionals in New Zealand to achieve unprecedented levels of efficiency, speed, and quality of work, with the power of AI.

This collaboration is a significant milestone for both organizations, combining Service Dynamic’s expertise in delivering tailored IT solutions with Atera’s AI-powered platform, designed to maximize efficiency and ensure satisfaction on both sides of the ticket.

Service Dynamics have partnered with Altera for its ability to integrate RMM effortlessly into Service Management, empowering organisations with richer information, enabling better decision-making, faster resolution, and improved service outcomes. Combined, these solutions allow their customers to achieve higher quality and greater efficiency throughout their entire IT service lifecycle.

Philip Venables,  Managing Director of  Service Dynamics said: “We are looking forward to partnering closely with Atera and bringing their advanced technology to the New Zealand market. Enabling our customers to drive unprecedented efficiency in resolving issues for their end users. Together we are addressing one of the biggest challenges faced by organisations at the moment – doing more with less”

Omer Fuchs  – VP, Partnerships & Alliances at Atera said  “Atera is excited to welcome Service Dynamics into our family of distribution partners in New Zealand. We’re confident that our partnership with Service Dynamics will result in growth and significantly benefit our clients in the region.”

About Atera:

Atera is pioneering the future of IT with its Autonomous IT platform,with built-in AI agents.  At its core is Robin, an autonomous, context-aware AI agent functioning as a personal technician for every employee. Robin understands organizational context, adapts to each user, integrates with tools and APIs, and operates within defined guardrails, delivering real-time, tailored support while autonomously resolving issues. By cutting 40% of IT workload, Robin empowers IT teams to shift from reactive tasks to preemptive action, providing 24/7 support through its always-learning approach.

Trusted by over 13,000 customers in 120+ countries, Atera, with its built-in, patented AI agents, enables organizations to scale effortlessly, boost service quality, and drive sustainable growth, making IT not just manageable but transformational.

In 2021, Atera raised $102 million from investors, including General Atlantic and K1 Investment Management. 

To learn more, visit atera.com.

About Service Dynamics

We’re closely connected to the outcomes of every project and partnership. We’re a long-standing team of problem solvers, strategists and senior technologists who combine proven methodologies with fresh thinking to create solutions completely shaped by your business needs.

We take a wide-lens view of your business, before homing in on the complexities and challenges within it and then create new value through our proven approach. This is based around long-term partnership and customer care. We understand real-world commercial challenges and know how to translate your business goals into bespoke technology-enabled outcomes.To learn more about Service Dynamics, visit servicedynamics.co.nz