INTCOMEX and Atera announce strategic partnership

August 4, 2025

Atera – the world’s first Autonomous IT platform that combines RMM, Helpdesk, and ticketing with built-in AI agents to boost organizational efficiency at scale – and Intcomex announce a strategic partnership, enabling IT professionals in Chile, Colombia, Uruguay, Ecuador, Bolivia, Perú, Panamá, Guatemala, Honduras, Nicaragua, Costa Rica, Republica Dominicana, Puerto Rico and Jamaica to achieve unprecedented levels of efficiency, speed, and quality of work, with the power of Action AI™.

This collaboration is a significant milestone for both organizations, combining Intcomex expertise in delivering tailored IT solutions with Atera’s AI-powered platform, designed to maximize efficiency and ensure satisfaction on both sides of the ticket.

Who benefits

This partnership primarily targets small and medium-sized businesses (SMBs), MSPs, and corporate IT departments looking for modern, efficient ways to manage endpoints, support users, and scale their services without adding complexity or overhead. By bundling Atera with Intcomex’s cloud ecosystem, these customers gain local support, simplified billing, training resources, and access to additional managed services.

Innovation delivered

Joseph Bouhadana, Global Vice President of Cloud at Intcomex, said:
“Our partnership with Atera represents a natural evolution in our commitment to deliver intelligent, scalable solutions to our partners. We believe that AI-powered automation is not a luxury,it’s a necessity for modern IT operations. Together with Atera, we’re unlocking the full potential of MSPs and internal IT teams across the region.” 

Omer Fuchs – VP, Partnerships & Alliances at Atera said “Atera is excited to welcome Intcomex into our family of distribution partners in Chile, Colombia, Uruguay, Ecuador, Bolivia, Perú, Panamá, Guatemala, Honduras, Nicaragua, Costa Rica, Republica Dominicana, Puerto Rico, Jamaica. We’re confident that our partnership with Intcomex will result in growth and significantly benefit our clients in the region.”

About Atera:

Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary solution with Autonomous IT. 

Designed for unprecedented efficiency, Atera serves over 12,000 customers across 120 countries. Our first-of-kind AI Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, recommended solutions, and more. The result of this groundbreaking technology is a freeing of critical resources and an exponential lift in productivity.

In 2021, Atera raised $102 million from investors, including General Atlantic and K1 Investment Management. 

To learn more, visit atera.com.

About Intcomex:

Intcomex is the leading platform for value-added solutions and technological products in Latin America and the Caribbean. The company offers and distributes a wide range of products, including computer equipment, components, peripherals, mobile devices, software, accessories, network products, security products, point of sale, and digital consumer electronics, as well as cloud services to more than 58,000 customers in 41 countries in the region.

Intcomex also offers a comprehensive service solution that includes training for the channel and sales floor, technical service, warranty, financial services, and local inventory, with an infrastructure in the region consisting of 14 subsidiaries and two distribution centers. Its headquarters are located in Miami, Florida. For more information, visit the official website at the following link: https://www.intcomex.com/en/https://www.intcomex.com/en/