Steven Barnett and his partner met at university, then pursued similar careers in IT, accumulating 18 years of experience between them. They started their own MSP about a year ago in Auckland, New Zealand…

We recently completed our integration of Webroot Security into the Atera platform bringing you a whole host of new RMM, PSA and Endpoint security features, so we decided to run a Webinar session to give you an overview of all the great new features…

Atera, developer of the cloud-based IT automation platform that combines RMM, PSA, and remote access into one powerful solution, today announced new platform enhancements, capabilities, and security features for Managed Service Providers (MSPs)…

Augments IT Automation and MSP Efficiency with Enhanced Monitoring and Auto correct Capabilities, this release contains a huge suite of upgraded processes and features. So, let’s look at the line-up this month...

The role of an MSP has evolved significantly over the last few years. Instead of spending time executing every task manually, you can now harness IT automation tools to create a set of rules that automatically perform repeated processes on a scheduled basis, freeing you to focus on higher-value work.

Managed IT services means that you, as an MSP can deliver a list of well-defined services on an ongoing basis, with well-defined "response and resolution times" for a fixed rate or a flat fee to your clients which typically will be small and medium businesses...

Atera provides you with the ability to deliver Remote IT Support to your clients without even needing to actively take over their remote PCs. Read more about this feature...

Using remote support software with Atera's RMM software offers you another way to monitor, diagnose and solve customer issues. It will step up your game and make both you and clients happy...

Real-time monitoring is the most essential function of remote monitoring and management systems (RMM). In RMM implementations all of the monitoring activities are carried out remotely, with the administrator viewing data about the performance of the monitored system through a browser...

For an MSP, “onboarding” is a two-phase process. First, you need to set up a new client customer in your remote monitoring and management (RMM) system. Then, you need to create an onboarding process for each of the users of the client system. User onboarding requires planning…

The best way for an MSP to maintain high level of service, is to use the best tools that will support integration, giving the MSP less to manage as a business, and optimizing your operations rather than slowing them down…

We loved seeing so many of you at our recent Fireside Chat, giving us a chance to talk about what’s been happening in the first half of 2019, our recent customer success stories and some big news about what’s coming this summer. If you missed us live, here’s a quick recap...