Pulseway Review: A full look at its IT management features

Pulseway is liked by many teams for IT management. Although it offers the key IT management functions and is easy to use, users report declining customer support, and it lacks the advanced AI capabilities that many would need.

If you’re unsure about investing in Pulseway, our article can help. Below, we have reviewed Pulseway’s key features, pricing, interface, security, and Agentic AI technology. 

We’ll also look at what other users say about the platform, and where Pulseway alternatives like Atera may be a better choice.

What is Pulseway?

Pulseway is an IT management platform that helps IT teams remotely monitor and manage their workstations, servers, switches, and other network devices. With features like PSA, RMM, patch management, and remote access, it competes in the all-in-one IT management product space.

#1: Key features of Pulseway

Let’s start with an important one: the key features of Pulseway.

Pulseway aims to combine all the key IT management functions into one platform, and these features are:

• Remote monitoring and alerting to stay ahead of issues on your workstations
• PSA to handle tickets, create customer profiles, handle contracts and billing, and more
• Patch management to keep your Windows, Mac, and Linux workstations up-to-date
• Automation to run scripts automatically and fix issues when alerts occur
• Remote access to connect to your devices for troubleshooting
• Back up to protect files in case of data loss or system failure

While the feature set is impressive, it arguably lacks any features that would make it stand out from other best RMM software.

For example, Atera has the same IT management features as Pulseway but also has an innovative Agentic AI technology at the core of its product. Atera’s AI agents can fully autonomously handle tasks that you might’ve done fully manually before, such as device troubleshooting or creating step-by-step instructions.

#2: Agentic AI technology

Pulseway has an AI assistant, which primarily works within its ticketing system. It helps with summarizing tickets, writing responses, and generating summaries of ticket resolutions.

The AI also extends to generating scripts, but that’s pretty much it. The functionality is limited, especially compared to alternatives like Atera, which expand AI to all parts of IT management.

At Atera, we’ve taken AI further with our innovative Agentic AI technology. Instead of just assisting with tickets, our AI agents handle real-world IT issues, such as fixing device issues or deploying patches, just like technicians would.

Atera’s Robin handles first-tier support by interacting with end-users on channels they already live in, whether it’s Slack, email, Teams, or your Customer Portal. Autopilot doesn’t just respond to questions; it’s capable of solving actual issues.

As a result, up to 40% of your IT workload is instantly eliminated, and technicians finally have the time to focus on more strategic tasks.

We also have Atera Copilot for technicians. It helps technicians get more done with fewer resources by running health checks, generating scripts, summarizing tickets, and answering any questions you have about your IT environment.

Due to the impact our AI agents are having on organizations, G2 selected Atera as the #1 best AIOps tool for 2025.

Organizations, such as Mendocino College, already benefit from our AI agents, which have transformed their device management and troubleshooting.

Andrew Marburg, a support technician from Mendocino College, said:

• “What I really like about Atera is that they have robust AI scripting capabilities that are really easy to use. And if you’re working on a ticket and you’re not really sure what to do to solve the problem, the technician can literally ask the AI Copilot, and it will give them recommendations.”

#3: Interface and usability

Pulseway offers an intuitive user interface that makes it easy to complete core IT management tasks.

Here’s an overview of Pulseway’s admin dashboard:

Pulseway user interface (via G2)

In addition, Pulseway has a mobile app for remotely monitoring and managing devices on the go.

At Atera, we’re also well known for our intuitive interfaces, which are built to be easy to use from the ground up. Key IT management tasks, such as patching, ticketing, running scripts, or accessing our AI agents, can be done in just a few clicks.

Here’s a look at Atera’s admin dashboard:

One clear advantage of Atera is our 24/7 customer support, which is available to all customers via email and live chat. We also offer an extensive knowledge base and an active IT community, where you can troubleshoot issues with other IT professionals.

While Pulseway has an intuitive user interface, the support isn’t available 24/7 if you face any issues.

#4: Security and compliance

Pulseway’s pricing plans include standard security features, such as real-time monitoring and alerting. It also complies with industry security standards like GDPR and HIPAA, supports two-factor authentication, and is SOC II certified.

Unfortunately, third-party patching, ransomware detection, and mobile device management are only available as add-ons.

In comparison, Atera offers the same security features and more. Our AI agents add an extra layer of security by doing around-the-clock health scans and remediating issues autonomously if they occur. This means potential issues are fixed before they can impact your IT operations.

In addition, we offer patch management for Windows, macOS, and Linux devices, as well as for third-party applications, at no extra cost.

Atera’s security integrations are also helpful for enterprises relying on third-party tools. These include Cynet, Keeper, ESET, Bitdefender, Webroot, ThreatDown, Emsisoft, and much more.

For Pulseway, unfortunately, only eight integrations are available, and only two of them (Pagerduty and Webroot) are real cybersecurity integrations.

#5: Pricing and plans

Like most RMM pricing plans, Pulseway’s pricing is based on pay-per-endpoint, which means you pay for the number of endpoints you manage.

We want to give Pulseway credit where it’s due, one of which is its transparent pricing. The pricing calculator on Pulseway’s website allows you to calculate the monthly cost for the number of endpoints you have (and any add-ons you want).

For example, the price for managing 2080 endpoints is $5166/month:

While we value Pulseway’s pricing transparency, per-endpoint pricing can quickly become costly as your IT environment grows. The more devices you add, the more your monthly bill increases.

That’s why at Atera, we have a different approach. Our pricing is based on pay-per-technician, which means you can add unlimited devices without skyrocketing your monthly cost.

Per-technician pricing makes more sense for most IT teams, as the pricing stays predictable and you can scale without increasing your bottom line.

#6: User feedback and reviews

To get an honest picture of Pulseway, we looked at reviews from platforms like Reddit, G2, and Capterra. With this in mind, we collected the main pros and cons of Pulseway below:

Pulseway pros: What real users like about the platform

Let’s start with the pros, aka what users like about Pulseway.

Easy to use:

This came up often in reviews; most users find Pulseway easy to use. In fact, “Ease of Use” is the main pro of Pulseway on G2. One G2 user said, “Pulseway is easy to use and it integrates well with most of my IT support tools.”

While users appreciated ease of use, intuitive design is now a baseline feature in IT management software. Pulseway alternatives, like Atera, also offer intuitive user interfaces that make it possible to have a clear picture of your IT infrastructure within hours.

Responsive mobile app:

Pulseway’s mobile app is well-received by its users, and it’s available for both Apple and Android users. One G2 user said, “The mobile app allows for real-time monitoring and instant responses to alerts.”

Atera also offers a mobile app that helps with monitoring alerts, remotely accessing devices, handling tickets, and more.

Pulseway cons: What real users find limiting

These are the areas where users said Pulseway is limiting:

Changes since the Kaseya acquisition:

Kaseya started by acquiring a part of Pulseway, and as of now, it owns 100% of it. 

Many long-time customers of Pulseway were not satisfied with the acquisition, as Kaseya started pushing them into 3-year contracts and issuing incorrect charges.

This is what other IT professionals said about the topic on a Reddit thread:

And this is what another user said about incorrect charges by Pulseway:

At Atera, we offer annual and monthly subscriptions, which you can cancel anytime. 

All of our pricing plans are fully transparent, and we don’t lock you into multi-year contracts that are hard to cancel. Plus, with per-technician pricing, you can play around and add new endpoints to the platform without skyrocketing your cost.

Customer support quality has declined:

Pulseway offers cross-platform support for Windows, Mac, and Linux devices, which you can contact through phone and email.

Unfortunately, many customers say the support quality has declined in recent years.

One Reddit user said, “Finally, my favorite issue is when you try to submit a problem to support. You can explain an issue fully and even provide a screenshot, and they will take a week to come back with a canned response.”

Another G2 user also said, “There’s no support on the weekends, which has caused issues in the past.”

To prevent similar issues, Atera offers 24/7 live chat and email support. This means you’ll always have access to tech support, no matter what day or time it is.

Limited AI advancements:

Agentic AI is changing the way IT operations are managed, helping IT teams manage tasks fully autonomously. Pulseway, however, has not implemented advanced AI capabilities into its platform. 

Pulseway’s AI assistant works within its ticketing and scripting system, but that’s pretty much it.

In comparison, Atera’s AI agents expand to all areas of IT management. Our AI agents fully autonomously handle manual and repetitive tasks, such as handling tier-1 tickets, troubleshooting devices, and creating step-by-step instructions.

Whether you’re troubleshooting devices, generating scripts, responding to tickets, or creating step-by-step instructions, our AI agents are there to assist in real-time.

Is Pulseway worth it for your organization?

If you’re still not sure whether Pulseway is worth it for you (or one of it’s alternatives), this section is for you.

Below, we’ve concluded when it makes sense to select Pulseway and when its alternative Atera, is a better option:

Choose Pulseway if:

• You want access to basic IT management functions, such as RMM and PSA
• You don’t mind per-endpoint pricing and are managing a smaller number of devices
• You’re okay with advanced features (like third-party patching or MDM) being available as paid add-ons
• You value a mobile app for managing devices on the go

Choose Atera if:

• You want access to two autonomous AI agents that can instantly eliminate your IT workload by up to 40%
• You want to equip your technicians with Agentic AI technology for generating scripts, troubleshooting issues, and handling other complex tasks fully autonomously
• You value transparent per-technician pricing that includes unlimited endpoints
• You need an all-in-one IT management platform with RMM, ticketing, patch management, remote access, and more
• You need broad security integrations (e.g., Cynet, Keeper, Bitdefender, Webtoor, and ThreatDown)
• You prefer an intuitive interface that’s easy to use

Interested in seeing Atera in action? Start a 30-day free trial today; no credit card required!
Or, get in touch with our sales team to discuss your needs further.