Rev.io Review: A review of its PSA, billing, and CRM tools

Rev.io is a billing and PSA software used by MSPs and telecommunication providers. While suitable for this purpose, it lacks the all-in-one functionality and Agentic AI capabilities that many MSPs and IT teams now expect.

If you’re considering using Rev.io for your MSP or IT team and want to understand its pros and cons better before it, this article is for you.

Below, we’ve reviewed Rev.io on key categories, like its features, Agentic AI, interface, security, and pricing. We’ve also shared Rev.io reviews from its users and compared it to Atera, which is a leading Rev.io alternative.

What is Rev.io?

Rev.io is a PSA, billing, and customer management solution, used primarily by MSPs and technology service providers. It competes with leading PSA providers, like Atera, in the top PSA software space.

#1: Key features of Rev.io

Rev.io began as a software serving telecommunications providers. Since then, it has expanded to the MSP market with its PSA product. 

Since its expansion, the main features of Rev.io include:

• Service desk: Manage support requests, knowledge resources, and problems, assign them to the right technicians, and set up automations.
• Time tracking: Track project time across tickets, projects, and other activities for billing.
• Customer portal: Give customers a self-service portal to submit tickets, view updates, and access documentation.
• Project management: Plan, assign, and track project tasks, timelines, and technician workloads.
• Billing & payments: Generate invoices, manage recurring billing, and process customer payments.
• Quoting: Create and send quotes for products and services, and convert approved quotes into billing items.
• Customer management: Store and manage customer details, contracts, contacts, and service relationships.
• Analytics & reporting: Access reports and dashboards to monitor service performance, revenue, and operational metrics.

On Rev.io’s website, they also mention having introduced an RMM software recently. Instead of being a built-in RMM software, it’s an Acronis add-on, and most likely a paid add-on.

With this add-on, Rev.io aims to compete with all-in-one IT management platforms, like Atera.

Atera’s Agentic AI platform for IT management is truly an all-in-one platform, combining RMM software, patching, helpdesk and ticketing system, PSA, remote access, asset management, and reporting.

Atera’s RMM makes it easy to monitor your organization’s and clients’ Windows, Mac, and Linux systems, servers, and other network devices. With Atera’s patch management tool, you can keep your devices and third-party applications up-to-date.

One G2 user commented on Atera’s all-in-one functionality and said:

• “Previously, we struggled with separate RMM and PSA tools, which created a chaotic environment with alerts and tickets scattered everywhere. What has made the biggest difference for us is having everything integrated into a single platform.”

Plus, Atera offers two autonomous IT agents, which assist with the entire IT management process, another clear advantage over Rev.io.

#2: Agentic AI development

Rev.io has recently introduced its AI assistant “Ask Rev.ii,” which, according to its website, helps you “predict issues, flag inefficiencies, and recommend optimizations.” 

What this means in practice is a bit unknown, as Rev.io has minimal information about “Ask Rev.ii’s” actual capabilities. Here’s a screenshot from Rev.io’s blog post, where they open up a bit about what the AI is capable of:

While an AI assistant is available (Rev.ii), Rev.io hasn’t developed any true Agentic AI capabilities for autonomous IT.

In contrast, Atera is the world’s first Agentic AI platform for IT management. It offers two autonomous IT agents, Atera’s Robin and Atera’s AI Copilot, which are capable of handling manual and repetitive tasks fully autonomously.

Tasks that are still highly manual with Rev.io (e.g., handling tier-1 tickets, troubleshooting common issues, installing software, or summarizing tickets), Atera’s Robin can handle on its own, all without technician involvement.

Autopilot does this by interacting with end-users on the channels they already live in, whether it’s Slack, email, Teams, or your Customer Portal.

Atera’s Robin assisting an end-user

For more complex tasks, Autopilot automatically escalates those to human technicians, with a full context of the issue, which is where Atera’s AI Copilot comes in handy…

Using Atera’s two AI agents, many of our customers have been able to significantly reduce their IT workload, such as the below G2 user by nearly 50%:

Atera’s Agentic AI technology makes it the leading Rev.io alternative and enables enterprises to move towards autonomous endpoint management.

#3: Interface and usability

To review the interface of Rev.io, let’s look at how users have rated it and what it looks like in reality.

We found this screenshot from Rev.io’s Capterra page of how the admin dashboard looks:

We also looked at G2’s ease of use score for Rev.io and compared it to some of its main competitors:

Unfortunately, Rev.io has some of the lowest ease-of-use scores in the industry, which is arguably linked to the platform’s intuitiveness, or in this case, lack of it.

Rev.io’s ease-of-use ratings compared to its main competitors

In contrast, Atera has some of the highest ratings across all ease-of-use categories. 

This is thanks to our intuitive admin dashboards, which make the onboarding process a breeze. This is how one G2 user commented on Atera’s intuitive dashboards:

• “Atera makes my work so much easier. I really like how everything is in one place — remote access, patching, alerts, and ticketing. It’s simple to understand, even if you’re not too technical.”

#4: Security and compliance

Rev.io’s RMM security is powered by Acronis, which means it’s most likely an add-on on top of its PSA product.

According to its product page, Rev.io’s security offering combines proactive antivirus, antimalware scanning, and AI-mapped patterns to help stop threats before they disrupt.

With the same tool, you can take remediation actions, such as isolating affected endpoints and running malware scans.

At Atera, endpoint security is baked into our platform. We adhere to industry standards, such as MFA, and we offer smart logging and reporting. Atera’s AI agents continuously monitor your endpoints for potential issues and can take automated remediation steps, such as installing pre-approved software and applying password resets.

And for enterprises requiring even more robust security measures, Atera integrates with additional third-party tools for endpoint security (e.g., ESET, ThreatDown, Emsisoft, Acronis, Webroot, Bitdefender, and more). 

#5: Pricing and plans

Reviewing Rev.io’s pricing is a bit difficult as it’s based on a custom quotation. To get the pricing, you need to fill in a form and request a demo from their website.

This is in par with most PSA and RMM pricing plans, which lack transparency and are often based on pay-per-device.

Capterra does provide some information about the pricing plans, which, according to Rev.io’s Capterra page, start at $3000:

Atera takes a unique approach to pricing with its transparent pay-per-technician pricing.

Unlike Rev.io, all of Atera’s standard pricing plans are listed on the website, starting from $129/month for MSPs and from $149/month for IT departments.

Another factor making Atera superior to Rev.io is the value you get from its features.  With Atera’s two autonomous IT agents handling 40% of your IT workload, you’ll notice instant cost reductions while freeing technicians for more important work.

#6: User reviews

On G2 and Capterra, these are the average ratings for Rev.io from all user reviews:

However, it’s a bit hard to know what real users think of Rev.io, as they have received minimal reviews in the past five years.

For example, on G2, Rev.io has only received a single review over the past five years regarding its collection practices:

We’re not sure if this is a one-time event from Rev.io or a common practice for their billing team, but nevertheless, it’s a bit alarming.

At Atera, no matter your pricing plan, managing your Atera subscription is easy and can be done from the admin dashboard. If you have any issues with billing, you can always get in touch with our 24/7 customer support.

Compared to other PSA platforms (like Atera), Rev.io’s ratings are arguably low. For example, on G2 alone, Atera has received 930+ reviews with an average rating of 4.6 out of 5.0 stars, much higher than Rev.io’s.

Who is Rev.io suitable for, and when to look for an alternative

If you’re part of an MSP and solely need billing, quoting, and PSA capabilities, Rev.io can be a suitable option. However, users have mentioned poor UI experience, billing inconsistencies, and the need for additional tools for an all-in-one IT setup.

For MSPs and IT teams requiring more from their platform, Atera is a leading option.

In addition to Atera’s PSA, it combines RMM, patch management, remote access, asset management, and reporting all into one platform. Atera’s two AI agents power this entire process, eliminating manual and repetitive tasks and freeing up technicians for more strategic tasks.

Atera is considered a leader in the AIOps market, with G2 and SourceForge both selecting it as the number one best AIOps tool.

If you’re ready to embrace the future of IT with the best enterprise Rev.io alternative, an easy step you can take is to sign up for Atera’s 30-day free trial.