Atera vs. Rev.io: Full look at the differences for IT teams

Atera and Rev.io have a few shared similarities: both are IT management platforms with PSA functionalities, including ticketing systems, time tracking and billing, customer portals, and reporting.

Other than PSA software, the similarities between Atera and Rev.io are limited. Atera is an Agentic AI, all-in-one IT management platform with RMM, patch management, remote access, and more, whereas Rev.io focuses mainly on PSA.

If you’re trying to decide between the two, this article can help. Below, we’ve compared Atera vs. Rev.io across pricing, features, Agentic AI, interfaces, and customer support.

Atera vs. Rev.io: An overview

For an easy overview of Atera vs. Rev.io, check out this overview table:

Additionally, when comparing Atera and Rev.io on G2 using verified user reviews, Atera leads by a huge margin across all key categories.

You can access the full G2 comparison here.

#1: Features and capabilities

Rev.io began as a telecommunications provider, and since then, it has expanded to MSPs with its PSA. Rev.io’s key features include:

• Service desk
• Time tracking
• Customer portal
• Project management
• Billing & payments
• Customer management
• Analytics & reporting
• Quoting

These are essentially the same features Atera’s PSA has. However, Atera’s platform is much more than its PSA.

From the beginning, Atera’s goal was to offer a unified IT management platform for IT teams, combining a leading RMM and PSA software. Atera later expanded into the AIOps market, becoming the world’s first AI platform for IT management.

Atera’s all-in-one platform includes:

• Atera’s RMM for managing and securing your organization’s devices
• AI agents that autonomously resolve tier-1 issues and assist technicians
• Patch management to automate OS and third-party software updates
• Asset management to track and manage the full IT asset lifecycle
• Ticketing system for handling IT requests with AI and automation
• PSA for managing SLAs, contracts, billing, and technician workloads
• Reporting and analytics for device health, performance, and IT insights

Atera’s all-in-one functionality is an aspect that our customers value, as noted by this G2 user:

Rev.io’s website says that it has recently introduced RMM functionality; however, it’s not native to the platform. Instead, it works through an Acronis integration and is likely offered as a paid add-on rather than a built-in feature.

But what makes Atera truly stand out from Rev.io is its Agentic AI technology, which we’ll discuss and compare next.

#2: Agentic AI development

Both Atera and Rev.io have developed AI technologies, but to different levels.

Rev.io has recently introduced its AI assistant “Ask Rev.ii,” which is capable of predicting issues and recommending optimizations. However, it isn’t capable of taking actions on behalf of technicians, which is what Agentic AI is all about.

Here’s a screenshot from Rev.io’s blog post, which explains what the AI can do:

In contrast, the benefits Atera’s AI agents bring for your organization are loud and clear.

Atera’s AI agents use Agentic AI technology to handle manual and repetitive tasks fully autonomously, eliminating up to 40% of your IT workload and freeing up your technicians for more strategic tasks.

Atera’s IT Autopilot is our first autonomous IT agent. It’s capable of handling most of your first-tier support by interacting with end-users on the channels they already live in: your Customer Portal, Slack, email, or Microsoft Teams.

IT Autopilot doesn’t just assist; it’s capable of solving real-world IT issues, such as password resets, device issues, technical problems, and creating setup instructions.

For more complex tasks, IT Autopilot automatically escalates them to a human technician, with full context of the issue. This is where Atera’s AI Copilot comes in handy for technicians.

Of Rev.io and Atera, only Atera is considered a leader in the AIOps market. 

G2 and SourceForge selected Atera as the #1 AIOps tool in the market, which is a testament to the effect our AI agents are having on organizations.

One G2 user mentioned eliminating nearly 50% of their Level-1 tickets, thanks to IT Autopilot:

#3: Pricing and value for money

Comparing Atera and Rev.io’s pricing is difficult, as Rev.io’s pricing is based on a custom quotation. To get the pricing, you need to request a custom quotation from their website.

Capterra does provide some details about the Rev.io pricing plans, stating they start at $3000. Whether that’s an annual or monthly cost, there’s no information.

Atera takes a different approach with its transparent per-technician pricing. Our standard pricing plans for IT departments start from $149/month, while MSPs can get started with as low as $129/month.

With Atera, you can manage unlimited endpoints/devices, which is another clear advantage. Plus, with Agentic AI available, you’ll notice immediate cost savings, as many of your manual and repetitive tasks are eliminated. 

One G2 user described the value of Atera’s pricing and said:

#4: User interface and usability

To compare the usability of Atera vs. Rev.io, we looked at how actual users have rated the two across key ease-of-use categories on G2:

Based on G2’s user reviews, most users find Atera generally easier to use. From the ground up, Atera was built to be easy to use, and onboarding can be done in a matter of minutes, not hours or days.

For Rev.io, there was less information on how the admin dashboards look. However, we found this one screenshot of the dashboard:

Not only does Atera offer intuitive dashboards, but you can always reach out to our 24/7 support for help, which is another advantage of Atera over Rev.io.

#5: Customer support and community

At Atera, we understand the importance of excellent support, as IT incidents can come up at any time of the day.

For this reason, all Atera customers have access to a 24/7 live chat support, which you can easily access from the admin dashboard. Plus, you can always find help at Atera’s extensive knowledge base, video tutorials, webinars, and its active IT community.

One G2 user shared their experience with Atera’s support and said this:

In contrast, Rev.io’s support is available by opening a ticket or by contacting them via phone. According to their website, the support is available Monday through Friday at regular business hours.

There are minimal reviews available of how responsive Rev.io’s support actually is. However, Atera arguably has a clear advantage with its 24/7 live chat support.

#6: User feedback and reviews

Comparing Atera and Rev.io’s user reviews is a bit difficult, as Rev.io has received minimal reviews in the past five years on all major review platforms.

For example, Rev.io’s only G2 review from the past five years is this billing complaint from one of its customers: 

It’s not clear if this is a one-time occurrence or a regular practice for Rev.io’s billing team, but nevertheless, it’s a bit alarming.

In contrast, on G2 and Capterra alone, Atera has received 1,400+ reviews, with an average rating of 4.6 out of 5.0 stars.

Atera’s AI agents, all-in-one functionality, and per-technician pricing are constantly mentioned by users.

One G2 user mentioned Atera’s IT Autopilot and AI Copilot and said this:

This is how another IT manager described Atera:

One Capterra user praised Atera’s all-in-one functionality and said, “It is advantageous that we can perform remote access, monitoring, and ticketing all in one platform.”

Atera has some of the highest ratings in the IT management industry and has won numerous awards. Most recently, Atera was named a visionary in the Garten Magic Quadrant for endpoint management tools.

Atera vs. Rev.io for IT management: which one to choose?

If you solely need access to PSA functionality, Rev.io can be suitable. However, you’ll need to get in touch with their sales team to receive the pricing, and Capterra indicates it starts from $3000/month. The high price and lack of pricing information make it difficult to just try out Rev.io’s features.

For Atera, a 30-day free trial is available, so you can freely try out our platform and the Agentic AI technology. Plus, our pricing is fully transparent, and there are no hidden fees.

If you’re serious about transforming your organization’s IT management from automated to fully autonomous, Atera is a leading (and truly the only) choice.