Atera vs. Gorelo: A guide for IT decision makers

If you’re an IT-decision maker, you might’ve been tasked with selecting RMM software for handling your end-users’ devices.

Atera and Gorelo are both capable of this, but to different extents. Gorelo’s features mainly fit the needs of MSPs, while Atera offers support for both IT departments and MSPs through its AI platform for IT management.

Aside from this, the two have also differences in Agentic AI, pricing, interfaces, and customer support. And below, we’ve compared Atera vs. Gorelo across all these key categories.

Atera vs. Gorelo: An overview

Let’s now move to the in-depth part of our review.

#1: Features and capabilities

Atera and Gorelo share some of the same core features: RMM, helpdesk and ticketing, automation, documentation, and PSA software.

Both platforms allow you to monitor and manage your workstations, servers, and other network devices. Atera’s RMM supports Windows, Mac, and Linux devices, while Gorelo supports Windows and Mac.

While Gorelo is designed solely for MSPs, Atera is for both MSPs and IT teams. And to best meet each one’s needs, Atera offers dedicated features and pricing plans for each.

In addition, Atera offers a few other distinct advantages. Unlike Gorelo, Atera’s remote access tool lets you access your devices remotely and perform troubleshooting actions without disrupting the end-user. Plus, there is Atera’s patch management tool, which lets you keep all your devices up-to-date.

When it comes to platform integrations, Atera and Gorelo also differ. These are the available integrations for Gorelo:

While useful, Gorelo’s integrations are arguably limited, and there are no integrations with cybersecurity and network monitoring platforms.

In contrast, Atera offers 25+ platform integrations and 50+ more integrations for IT Autopilot. You can find integrations in categories, like MDM, security, backup, billing, ITSM, CRM, identity providers, and more.

This was one G2 user’s experience with Atera’s integrations:

See all of Atera’s integrations here.

#2: Agentic AI development

Both Atera and Gorelo have developed AI technologies, but to different levels.

Gorelo’s AI assistant works on its ticketing system, offering ticket summaries and a prompt generator for generating replies or rephrasing text.

While Gorelo’s AI can be useful, it’s arguably limited only to its ticketing system.

In contrast, Atera’s AI agents assist with all parts of IT management, and the benefits they bring are loud and clear.

With Atera’s IT Autopilot handling your first-tier support, you can eliminate up to 40% of your IT workload instantly. It does this by interacting with end-users on the channels they already live in: Slack, email, Teams, or your Customer Portal.

IT Autopilot doesn’t just assist; it solves real-world IT issues fully autonomously, just like a technician would.

And it smartly escalates more complex issues to human technicians, with a full context of the issue.

To assist technicians, Atera’s second AI agent, AI Copilot, comes in handy. Atera’s AI Copilot helps technicians run health checks, generate scripts, execute actions, summarize tickets, and much more.

Organizations, like Leeds United, already use Copilot and have been able to reduce their tickets by up to 35%. 

Atera has already been widely recognized for its autonomous IT agents, with G2 and SourceForge both selecting Atera as the leading AIOps tool. 

Capterra also added Atera to its shortlist of the top AI tools, as the only IT management platform on the list.

#3: Pricing and value for money

Unlike most RMM pricing plans, both Atera and Gorelo use pay-per-technician pricing, meaning you can manage unlimited endpoints.

Gorelo’s pricing plans for MSPs start from $129/month:

Atera’s pricing plans for MSPs also start from $129/month, and for IT teams, from $149/month. With each Atera plan, you can add and manage unlimited devices.

Since the starting price for both is the same, let’s talk about the value. 

Of the two, only Atera offers remote access, multi-OS patch management, and asset management as part of its pricing plans, all of which are critical for IT management.

Not to mention Atera’s AI agents, which will bring you cost-savings from day one, as they’re capable of handling manual and repetitive tasks fully autonomously.

This is how one G2 user described Atera’s advantageous pricing:

#4: User interface and usability

When it comes to user interface and usability, Atera has received some of the highest ratings in the IT management industry.

One G2 user shared their experience with Atera’s user interface and said:

Here’s a sneak peek inside of Atera’s admin dashboard:

For Gorelo, it’s still a relatively new platform, so there are hardly any reviews on the user interface. However, this is how it looks for the ticketing:

While we might be a bit biased, we truly believe Atera offers a more intuitive user experience, which is also evident in our strong ratings.

Of Atera’s 980+ G2 ratings, over half mentioned that the platform has quick navigation and a clear dashboard:

#5: Customer support and community

Gorelo mentions having a “support chat,” but their team hasn’t specified how long it takes to get a response. To get help, their team encourages you to search for articles on their knowledge base.

One of Atera’s unique advantages is its 24/7 live chat support, which is available for all customers on all plans.

In addition to this, Atera offers an extensive knowledge base that’s constantly updated. Atera’s IT community and webinars are also great places to learn more about the product.

#6: User feedback and reviews

For Gorelo, they currently have zero reviews on G2 and two reviews on Capterra. The Capterra reviews appreciate Gorelo’s per-technician pricing (similar to Atera’s), which differs from most RMM platforms:

As a drawback, the same user mentions that Gorelo’s reporting is limited. The other review also mentioned that the platform still has many bugs, as it’s still a very young product.

In contrast, Atera has over 1,400+ reviews on G2 and Capterra alone, and users often mention the ease of use, all-in-one features, and Agentic AI.

One G2 user mentioned eliminating nearly half of their Level-1 tickets, thanks to IT Autopilot:

Another user liked Atera’s capabilities for monitoring IT infrastructure best:

Barry R. mentioned Atera’s Copilot for diagnosing issues and coming up with valid solutions:

Just recently, Atera was named a Visionary in the Gartner Magic Quadrant for endpoint management tools, which is a huge milestone for Atera.

Atera vs. Gorelo: A final comparison

To wrap things up, let’s summarize which platform is the better fit based on your IT environment and long-term goals. This is what we suggest:

Gorelo can be suitable if:

• You’re a small MSP looking for a lightweight PSA and ticketing-focused platform
• Your IT needs are limited to basic RMM, billing, and workflow automation
• AI is a “nice-to-have” for drafting ticket replies, rather than a core part of your IT operations
• You’re comfortable with a platform that’s still early in its product maturity
• You don’t require advanced integrations
• Standard support is enough for you

Atera can be suitable if:

• You want a true all-in-one IT management platform that combines RMM, PSA, ticketing, patch management, remote access, asset management, and AI agents
• You’re part of a larger MSP or IT team and want a future-proof AI platform for IT management
• You want to reduce workload using Agentic AI, including fully autonomous resolution of 80% of tier-1 issues with IT Autopilot
• You value deep integrations across security, MDM, backup, identity, and network monitoring tools
• You value predictable, per-technician pricing that doesn’t increase as your device count grows
• You expect reliable 24/7 live chat support and an active IT community

Atera makes it easy to get started with its 30-day free trial. Or, you can get in touch with our sales team to discuss your needs further.