Atera vs. Level.io: Your go-to RMM comparison guide

Table of contents

Table of contents
Atera vs. Level.io: An overview
Final comparison: Atera vs. Level.io for your organization?

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Looking for an Atera vs. Level.io comparison? The two are some of the best RMM software, frequently compared by IT teams.

On paper, they seem highly similar: RMM, remote control, patching, scripting, and automations. But this is far from the full picture. Atera and Level.io differ significantly in their feature level, pricing, Agentic AI development, support, and interfaces.

And in this article, we’ll aim to take a look at these differences (and similarities), so you can choose the best one for your organization.

Key takeaways:

Platform Scope: Atera is positioned as an all-in-one platform that bundles RMM, PSA, ticketing and AI, while Level focuses on a streamlined, purpose-built RMM solution that often requires third-party PSA integrations.
Pricing Structure: The tools utilize distinct models: Atera charges per-technician for unlimited endpoints, which can be more cost-effective for scaling, while Level uses a per-endpoint pricing model.
Patching and Reliability: Level emphasizes reliable patch management with detailed logs and real-time error reporting, noting that its agents self-update automatically, which can contrast with some competitors’ reported inconsistencies.
User Experience: Both Atera and Level are praised for their intuitive, cloud-native interfaces, but Atera is marketed for its fast setup and uncluttered experience focused solely on core RMM functionality.

Atera vs. Level.io: An overview

Before we compare the two in-depth, here’s an overview of Atera vs. Level.io:

Atera Features		Level.io Features
– Autonomous IT tool with built-in RMM, remote access, network discovery, and documentation – Atera’s RMM for managing Windows, macOS, and Linux workstations, servers, and other network devices – Robin for managing tier-1 support fully autonomously – AI Copilot for AI-powered troubleshooting, scripting, ticketing, and more – Atera’s ticketing system for summarizing and resolving issues instantly – Scripting engine powered by AI Copilot – Asset management to track the lifecycle of IT assets – Patch management to keep Windows, macOS, Linux, and third-party apps up-to-date – PSA for MSPs to track contracts, billing, SLAs, and more		– Monitoring and alerting for network devices – Asset management for hardware and software assets – Patch management with automated schedules – Remote control for troubleshooting – Scripting and automation library – Scripting engine – 2FA and IP allowlist security features
Customer support		Customer support
– 24/7 email and live chat support for all customers – An extensive knowledge base, IT community, webinars, and tutorials available		– Email support for all users – Knowledge base available
Integrations		Integrations
– Integrations with 25+ cybersecurity, automation, backup, remote access, and network monitoring software – Integrations with 50+ more third-party tools for Robin – Access to 5,000+ apps through Zapier		– Integrations with HaloPSA, Zest, ConnectWise, Hudu, and Deskday – API available for custom integrations
Pricing		Pricing
– Transparent pay-per-technician pricing, starting from $129/month – 30-day free trial available		– Per-endpoint pricing, starting from $2/endpoint/month – 14-day free trial available

#1: Features and capabilities

Atera and Level.io share similarities in their RMM software offerings. Both platforms have their unique RMM agents, which you can install on your devices and track key performance metrics to stay on top of potential issues.

Both platforms combine RMM with patch management, remote troubleshooting, and inventory management. Atera adds to this with its fully-fledged ticketing system and AI agents, which not only detect issues early on but also initiate remediation actions fully autonomously.

Level.io is still a newcomer in the RMM software space and lacks many critical capabilities, as noticed by customers. This is what one Reddit user said:

Some of these features (e.g., third-party software patching) are on Level.io’s public roadmap, but there’s no information on when they’ll be available on the platform.

These are capabilities Atera already offers. Unlike Level.io, Atera’s patch management tool lets you manage patches and third-party app updates for all Windows, Mac, and Linux devices.

Also, while third-party integrations are available, they’re not extensive for Level.io. There are five integrations available, all of which are with PSA and ticketing tools. No endpoint security integrations are available for organizations that need this.

In comparison, Atera’s integrations cover key categories, such as endpoint security, MDM, network monitoring, CRM, ITSM, payroll, and much more.

Plus, Agentic AI is another huge differentiator between Atera vs. Level.io, which we’ll discuss more next.

#2: Agentic AI development

Of Atera and Level.io, only Atera has introduced Agentic AI through its two autonomous IT agents, which are capable of transforming IT management.

Atera’s Robin is ideal for enterprises dealing with increased support requests and limited resources. It handles your first-tier support by interacting with end-users on the channels they live in (e.g., Slack, email, Teams, or your Customer Portal).

Robin doesn’t just respond to queries; it’s capable of proactively resolving technical issues, installing software, generating setup instructions, and restarting devices, just like a technician would.

For technicians, Atera Copilot’s device troubleshooting capabilities come in handy. Copilot helps in running health checks, suggesting actions, resolving issues on Windows and macOS devices, and much more.

With Level.io, similar tasks (e.g., responding to tickets and generating scripts) are still much of a manual effort. Atera’s AI agents help to do these partially, or even fully autonomously.

We’re unsure if Level.io plans to introduce similar AI features in the future, but their product roadmap page doesn’t include that as of now.

At Atera, we plan to continue developing our Agentic AI offerings, and our efforts have already been recognized, as G2 selected Atera as the #1 best AIOps tool. Capterra also added Atera to its Shortlist of the best AI tools, alongside ChatGPT, Google, Microsoft, and other industry leaders.

#3: Pricing and value for money

Atera and Level.io employ completely different pricing structures. Level.io’s pricing is similar to most RMM pricing plans, with a pay-per-device model starting at $2 per device per month. This means you pay extra for each new endpoint you add.

For example, managing 1,000 endpoints costs $2,000/month:

At Atera, we take a different approach. Our pricing is based on a pay-per-technician model, meaning you can manage unlimited endpoints for a fixed cost.

While enterprises can request a custom quotation, our pricing plans for IT departments start from just $149/month per technician.

Per-technician pricing arguably makes scaling more predictable, and you’ll not be hit with surprise fees as you grow your IT environment. This is something Atera users love about our platform:

In addition, the cost savings you can get from Atera’s AI agents are unmatchable. With up to 40% of your workload eliminated, you’ll achieve lower IT costs from day one.

#4: User interface and usability

Let’s also look at the user interfaces of both Atera and Level.io.

At Atera, we have some of the highest ease-of-use ratings across key review platforms, like G2, Capterra, and Gartner. And ease of use is arguably linked to how intuitive a platform’s interface is.

Level.io hasn’t received enough ratings yet to get an ease of use score, but here are Atera and Level.io side by side on G2’s comparison:

G2 Category	1. Atera	2. Level.io
1. Ease of Use	9.2 (800+ reviews)	n/a
2. Ease of Setup	9.1 (660+ reviews)	n/a
3. Ease of Admin	9.0 (560+ reviews)	n/a

Here’s a look at Level.io’s admin dashboard:

Level.io dashboard (Source)

And this is how Atera’s admin dashboard looks:

This is how one Atera user commented on the platform’s ease of use: “I like how easy it is to keep track of all my client machines from one dashboard. The remote access feels smooth, and I can jump into a device without wasting time.”

#5: Customer support and community

Atera and Level.io also differ in their support offerings. Level.io’s support can be contacted by email, as stated on their website.

Their team hasn’t specified support response times or the level of technical support available, so we can’t fully know what to expect from it.

In comparison, Atera’s support is available 24/7 through live chat or email. It’s available for all users, and you can be sure to get help at all times. We also have an extensive knowledge base, tutorials, webinars, and an active IT community, all of which are helpful for troubleshooting.

#6: User feedback and reviews

On G2 alone, Atera has gathered nearly 1,000 reviews, with an average rating of 4.6 out of 5.0 stars. Level.io has a 5-star rating with 1 review on G2.

Of Atera’s reviews, one G2 user praised Robin’s self-repair capabilities, which helped their team reduce tickets by nearly 50%:

One Atera user simply said, “Atera’s advanced tools and automations, particularly those related to AI like Robin and AI Copilot, are standout features that I value.”

Another user mentioned Atera’s RMM, which comes with an AI script generator:

One user on G2 commented on Level.io’s platform and said it lacks a mobile app for Apple, which is a drawback for those constantly on the go.

Atera is a cloud-based RMM platform, but it also has a mobile app for both Android and iOS devices.

Final comparison: Atera vs. Level.io for your organization?

Still not sure whether Atera vs. Level.io is better for your IT team?

In our opinion, Level.io’s RMM offering can work for basic-level IT management, but for organizations looking to scale efficiently while keeping their costs down, Atera is hard to beat.

If you’re still not convinced, here are four things that make Atera stand out from Level.io:

Agentic AI: Of Atera and Level.io, only Atera has developed Agentic AI technology. Robin takes care of your first-tier support, and Copilot assists technicians with everyday IT management tasks, and as a result, up to 40% of your IT workload is eliminated.
Per-technician pricing: Atera charges based on pay-per-technician, which allows you to manage unlimited devices. With Level.io’s per-device pricing, the total cost can quickly skyrocket if your IT environment grows.
All-in-one product: In addition to RMM, Atera’s all-in-one offering includes patch management, remote control, asset management, ticketing system, reporting, and network discovery, all powered by our autonomous IT agents. This means you don’t need to invest in redundant software for IT management.
Third-party integrations: Level.io’s integrations are limited to PSA products. Atera’s integrations expand much beyond and are ideal for enterprises looking to take endpoint management and security seriously.

Ready to see Atera in action? An easy step you can take is to sign up for Atera’s 30-day free trial; no credit card required!