Atera vs. Aisera: Which solution offers better AI agents?

If you’re looking for an Agentic AI platform to help automate support workflows, you’ve probably seen both Atera and Aisera pop up. Both are used by enterprises for automating manual and repetitive tasks.

But while they share core similarities, both Atera and Aisera approach Agentic AI from very different angles.

Without proper research, it can be hard to understand the differences between the two platforms, which is why we created this article. We reviewed tons of reviews from G2, Gartner, Reddit, and Capterre and analyzed the key features, pricing, user interface, support, and security of Atera vs. Aisera.

Atera vs. Aisera: An overview

Before we go into the differences of Atera vs. Aisera in detail, here’s a brief overview:

#1: Features and capabilities

The main distinction between Atera and Aisera is that they’re both Agentic AI tools, but they take significantly different approaches. Let’s have a better look at this.

With Atera, enterprises get access to our industry-leading IT management tools along with two autonomous IT agents, Atera’s Robin and AI Copilot. Our AI agents are woven into all aspects of Atera’s platform, whether it’s within our RMM software, ticketing, patch management, remote access, or scripting system.

Atera’s AI agents are powered by Agentic AI technology, and they’re capable of handling real-world IT issues fully autonomously, just like a technician would.

Atera’s Robin in action

In comparison, Aisera is mainly designed as an Agentic AI layer over your existing ITSM, HR, or customer service tools, rather than being a complete IT platform itself.

For example, an IT team could use Ivanti and integrate it with Aisera to get access to Agentic AI capabilities. This combination could help automate the process of categorizing and summarizing tickets, as well as other tasks.

With Atera, Robin is built into the platform, and it helps with numerous tasks, such as:

• Handling 80% of tier-1 support by interacting with end-users on Slack, email, Teams, and more
• Tapping into your knowledge base and delivering personalized answers, from software setup to step-by-step instructions
• Executing actions, such as installing pre-approved software, resolving device issues, and monitoring system performance
• Escalating to technicians when faced with a complex issue, with a full summary of the conversation

Not only do we have Autopilot for end-user support, but Atera’s AI Copilot to empower technicians.

Copilot is a technician’s go-to IT companion for running health checks, executing actions, summarizing and responding to tickets, generating knowledge base articles, and much more.

#2: Agentic AI development

On G2’s comparison, Atera was ranked as the #1 best AIOps tool, while Aisera landed on the 24th spot on the same list.

Looking at G2’s comparison graph, we can clearly see Atera leading the market, among Aisera and other competitors:

The main reason for Atera’s leading position is the impact our AI agents already have on organizations. With Atera’s Robin, organizations can instantly eliminate up to 40% of their IT workload, freeing up technicians for more strategic tasks.

In comparison, to use most of Aisera’s AI features, you need to have your integrations and data sources set up, and after this, there’s still a lot of fine-tuning to do.

And in most cases, you need to have a dedicated person who works with Aisera to build out the AI workflows. This is how one user described this:

At Atera, our AI agents are just as capable, but the setup process is dramatically simpler. 

We’ve already baked in the logic to our AI agents that IT teams actually use, meaning you don’t have to spend weeks configuring or training the system to understand your environment.

And to take things further, Atera’s Autopilot always improves through machine learning feedback loops, user feedback, and continuous updates from Atera.

#3: Pricing and value for money

When you’re looking for an Agentic AI solution, you want to know what it costs upfront. But unfortunately for Aisera, it’s not as simple as there is no public pricing information available.

While Aisera’s pricing isn’t available publicly, many users agree that it’s steep (and complex), no matter your team’s size.

One G2 user said, “The pricing feels a little murky — there are extra charges for things like setup or expanding to more teams, so it’s hard to know the real cost upfront.”

Another user referred to the complexity in the pricing and said this:

At Atera, pricing transparency is one of our core values. All of our standard pricing plans are publicly listed on our website, and it’s easy to understand what’s included in each plan.

From the same page, you can see the cost of our add-ons, such as the AI Copilot, which makes it easy to calculate the total cost.

Not only this, our pricing is pay-per-technician, which means you can manage unlimited devices for a fixed cost.

One G2 user concluded the benefit of Atera’s pricing and said, “The per-technician pricing model is fantastic, which provides the opportunity to have an unlimited number of devices without affecting the price.”

#4: User interface and usability

As part of this section, we wanted to take a direct look inside Atera and Aisera’s user interfaces and see how some of their processes work.

From the ground up, Atera’s admin interfaces have been designed to be easy to use, and onboarding can be done in a matter of minutes. This is thanks to our intuitive user interfaces:

Accessing both of our AI agents, Robin and AI Copilot, can be done in a few clicks.

AI Copilot is accessible from the bottom-right corner or from any device, ticket, or alerts page.

To connect Autopilot with Slack or Teams, you can do that from the AI Center within the admin dashboard. Simply click on “Connect” on your preferred channel:

From this, you simply need to select your preferred channel, and you’ll be directed to the right page to finish the installation. For example, this is how Autopilot looks within Teams:

As for Aisera, we found minimal information on how the actual admin interface works, but here’s a screenshot of its agent builder:

For Aisera, many users unfortunately say that the interfaces are difficult to use and there’s a steep learning curve. 

In fact, most of its G2 cons are related to difficulties in using the platform:

In comparison, this is how one user described their experience of Atera’s interface:

#5: Customer support and community

Aisera doesn’t have much information available on how its support team can be reached if you face an issue. The only information we have is that we can see a ticket form and a phone number on their website.

But reviews give further clues on Aisera’s support. One reviewer said, “Aisera demands a dedicated internal support, which makes our budgets high.”

Another reviewer simply said, “Their customer support can be a bit slow, which is annoying when you hit a problem.”

If you ask us, this isn’t ideal. No live chat support is available, and you might have to dedicate additional budget to get good support.

In contrast, Atera offers 24/7 live chat and email support in multiple languages to all users, regardless of their plan. You also have access to our extensive knowledge base, video tutorials, and our active IT community.

Many users say our support is one of the best parts of the platform. Here’s how one user described our support:

#6: User feedback and reviews

Both Atera and Aisera have generally received positive feedback on all major review platforms.

On G2 alone, Atera has received over 800+ reviews with a great average rating of 4.6 out of 5.0 stars. In comparison, Aisera has gotten 140+ reviews with a 4.4 out of 5.0 stars rating.

One of the things users love most about Atera is its two innovative AI agents.

One user said, “Atera AI integrations really help our Level 1 technicians to succeed. The automation of scripts on alerts and Copilot pointing technicians in the right direction makes Atera a cut above the rest.”

Aisera has also received positive feedback on its AI agents. There has also been criticism due to the AI agents needing “extensive and detailed finetuning”, which is draining, according to its users.

Wrapping up

While Aisera can bring real value if you need to layer AI on top of your existing ITSM systems, it often requires extensive setup and a dedicated person to get its full potential. It’s powerful, but a complex system.

Comparatively, Atera’s AI agents are already built into the platform, and there’s no further action on your part beyond purchasing them. Our AI agents (like all of our features) are intuitive and easy to use, regardless of your previous experience with Agentic AI tools.

And if you need further help, we have an extensive Knowledge Base explaining each step, and on-demand webinars, such as our recent Autonomous IT day.
To get started, an easy step you can take is to get in touch with our sales team to discuss your specific needs further. Or, take advantage of Atera’s 30-day free trial; no credit card required!