Atera vs. Moveworks: Which is better for modern IT teams?

Atera and Moveworks are both Agentic AI solutions, and while they solve similar issues with AI agents, they take very different approaches. Moveworks acts as a connective Agentic AI layer, while Atera offers an all-in-one IT management platform with built-in Agentic AI technology.

But these are not the only differences between the two. For this reason, we’ve created this article, which compares Atera and Moveworks in detail.

We’ll look at the key features, Agentic AI technology, pricing, user interface, customer support, security, and reviews of both platforms.

Atera vs. Moveworks: An overview

Let’s start with a brief overview of Atera vs. Moveworks:

#1: Features and capabilities

Atera and Moveworks are both Agentic AI tools used by enterprises, but built with different scopes in mind. 

Moveworks acts as the connective AI layer between employees and third-party software, while Atera is purpose-built for IT operations, integrating both the Agentic AI technology and leading IT management features into one platform.

An example use case for Moveworks could be in ticketing automation. Instead of employees logging into an ITSM software to submit a ticket, they can describe their issue in Slack or Teams. Moveworks automatically generates, categorizes, and routes the ticket to the right system.

For this to work, you need to have your ITSM solution, such as Jira or ServiceNow, integrated with Moveworks.

Now, how does this compare to Atera? With Atera, there’s no dependency on third-party tools.

Atera includes its own fully-fledged RMM software, IT ticketing system, scripting, and remote control functionality, paired with Atera’s IT Autopilot, which not only summarizes and routes tickets but also resolves most tier-1 tickets fully autonomously.

For example, if your end-user is facing issues with a printer, instead of escalating the issue to a human technician, Autopilot can diagnose and fix the issue proactively.

We also have Atera’s AI Copilot, which helps technicians with more complex tasks. More about this in the next section.

#2: Agentic AI development

At Atera, we’re recognized as leaders in the Agentic AI space, with G2 selecting Atera as the #1 best AIOps tool for 2025.

Looking into G2’s comparison graph, we can clearly see Atera leading the AIOps market:

G2’s comparison of the best AIOps tools

While Moveworks isn’t on this list, ServiceNow is, which recently acquired Moveworks and largely now uses the same Agentic AI technology.

The primary reason we’ve established such a leading position is the impact our AI agents already have on organizations.

Atera’s AI agents bring a few distinct advantages:

1. Cut 40% of your IT workload: Autopilot doesn’t just assist, it resolves actual issues, such as printer issues, software crashes, password resets, and network connectivity errors, just like a human technician would. With Autopilot handling 80% of your tier-1 tickets, you can cut your entire IT workload by nearly half.

2. 24/7 support for end-users: With Autopilot, end-users have access to always-on 24/7 support. It assists them on channels they already live in, whether it’s email, Slack, Teams, or your Customer Portal. Whether they need help with general IT questions, troubleshooting common issues, or resolving problems, Autopilot is there to assist. 

3. Go-to IT companion for technicians: With Copilot in their hands, technicians can run health checks, summarize and resolve tickets, generate scripts, turn tickets into knowledge base articles, and much more. Like Autopilot, AI Copilot can execute actual scripts directly within your IT environment, helping you to move faster and minimize repetitive tasks.

#3: Pricing and value for money

Pricing is another area where Atera and Moveworks differ. For Moveworks, the only way to know the pricing is to fill in a form on their website and request a demo.

The lack of transparent pricing from Moveworks makes it challenging to compare it to Atera.

At Atera, transparent pricing is one of our core values. All of our standard pricing plans for IT departments and MSPs are publicly available, making it easy to compare them to competitors.

Not only that, we offer a unique pay-per-technician pricing model, which allows you to manage an unlimited number of devices/endpoints for a fixed monthly fee.

Atera’s transparent per-technician pricing makes it easy to estimate your costs and add new endpoints without increasing your bottom line. No matter if you’re a large enterprise or a small startup, this makes scaling easier.

#4: User interface and usability

Atera’s admin dashboards are fully customizable, and our baseline product is set up to provide fast onboarding and a low barrier to entry. In other words, it’s easy to get started with Atera, and you can access all of the data in just a few clicks.

To start using IT Autopilot, you can easily do that from the AI Center on Atera’s admin dashboard:

From this page, you can activate Autopilot, connect it to Slack and Teams, modify the name, and more.

To access our second autonomous IT agent, AI Copilot, you can do so from the bottom-right corner of Atera’s dashboard:

Copilot can also be accessed from any device, ticket, or alert for immediate assistance.

In comparison, here is one of the pictures we found of Moveworks’ admin dashboard:

Moveworks admin dashboard (via G2)

While most users say navigating around Moveworks is easy, there are also critiques from users. 

One G2 user said, “The initial configuration and further individual adjustments can sometimes be too time-consuming and often presuppose a profound understanding of the platform at hand and, besides, the company’s existing IT environment.”

#5: Customer support and community

If you face any issues in setting up AI agents, either with Atera or Moveworks, it’s important that assistance is available.

To address this, we provide 24/7 live chat and email support to all Atera users. Our extensive help center is also a great resource for troubleshooting, video tutorials, and answers to common questions.

For example, this article goes into detail about how to configure your IT Autopilot settings.

Moveworks also has an extensive knowledge base that covers key areas like how the AI assistant works, how to add integrations, and how the reasoning engine works.

As a downside, there isn’t 24/7 support available; the only way to contact support is by opening a support ticket. And even then, there isn’t much information on how quickly you can expect to get a response.

As for user communities, both Atera and Moveworks have one. At Atera, we’re extremely proud of our active IT community, where users can troubleshoot issues, discuss common best practices, and network with other IT professionals.

#6: Security and compliance

Atera and Moveworks are both leading Agentic AI tools, and it’s no surprise that security is at the forefront for both.

Both platforms implement rigorous data encryption, access control, and comply with data protection regulations, such as GDPR, CCPA, SOC 2, and ISO 27001.

At Atera, security is deeply integrated into the platform itself. Beyond compliance, Atera equips IT teams with RMM security features that help to maintain secure IT environments in practice, including:

• AI agents that proactively detect and resolve issues
• Role-based access control (RBAC)
• Robust logging and auditing
• Multi-factor authentication (MFA)
• End-to-end data encryption
• Automated patch management
• Security for AI agents
• Broad security integrations

We’re always expanding our security offerings so you can have peace of mind that your organization is protected.

#7: User feedback and reviews

On G2 alone, Atera has garnered over 880 reviews with an average rating of 4.6 out of 5.0 stars, while Moveworks has 45 reviews with an average rating of 4.6.

Atera users mainly appreciate the platform’s Agentic AI capabilities, which help to eliminate up to 40% of IT workload.

One Capterra user said, “Incorporating Atera’s AI agents has brought about a delightful change in automating my operations. I have benefited from reduced wasted time on issues that could have taken me a lot of time to figure out by myself, while the AI comes up with a solution.​”

Another G2 user appreciated Atera’s continuous AI development and said: “Atera continues to push the envelope, now incorporating more AI tools to help monitor and maintain the broad spectrum of endpoints.”

For Moveworks, the positive feedback is mainly related to the product’s capabilities in automating workflows.

However, there’s also criticism. While Moveworks performs routine tasks, it can struggle with more complex cases, which is when it requires human intervention. This is what a user on G2 said:

Final verdict: Atera or Moveworks for your enterprise?

Now that you know more about Atera and Moveworks, let’s conclude when investing in each option makes sense.

This is what we suggest:

Moveworks might be a good fit if you’re looking for a general AI assistant across different business systems, such as HR, project management, and collaboration.

If you’re looking for an Agentic AI, all-in-one IT management platform that doesn’t just assist users but solves actual IT issues, Atera is the clear choice. From handling tier-1 support, troubleshooting issues, and handling routine and complex tasks, Atera’s AI agents help your organization future-proof your IT.
To see how Atera’s Agentic AI can help, you can contact our sales team for a custom demo or sign up for the 30-day free trial.