Empower your IT team with purpose-built AI

Imagine a world where your IT team could predict issues before they arise, automate complex tasks with ease, and make data-driven decisions in real-time. This isn’t a glimpse into a distant future—it’s the reality that purpose-built AI is bringing to IT departments today.

Atera is spearheading the AI-powered IT revolution with its all-in-one IT management platform, powered by Autonomous IT through the Atera Copilot. 

Here’s how Atera’s Autonomous IT is your ticket to reaping the full benefits of this technology.

Tailored solutions and optimized output

Atera Copilot improves the quality of your IT services in numerous ways. Here are some examples of standout features that strengthen your team’s output:

● Streamlined customer interactions: Copilot’s chat function provides 24/7 relief to customers struggling with IT issues. Providing them with instant feedback and direction leads to prompt and thorough incident resolution.

● Deeper business insights: Link Copilot to your company data to boost contextual abilities. The resulting information can inform your technicians to make better decisions in the short and long term.

● Custom reporting: Copilot instantly generates knowledge-based articles upon ticket resolution. In doing so, it maintains an up-to-date and informative knowledge base so technicians can access valuable solutions for future reference.

Higher levels of productivity

Copilot can supercharge your team’s productivity. AI-automated tasks decrease the lag time between various responsibilities to ensure higher levels of efficiency. In fact, users report an average of 11-13 hours saved per week! 

Key capabilities include:

● Auto-generated responses: Each time an end-user submits a query, Copilot sends an automatically generated response. Consistent engagement leads to faster incident resolution and higher levels of customer satisfaction.

● Script generation: Technicians can simply describe an issue they’re facing, and Copilot will automatically write a script to solve it. This capability saves teams considerable time and leads to more accurate incident resolution.

● Command-line generation: Technicians can leverage Copilot to translate words and phrases into commands. They simply need to describe the desired function, and the platform will execute it–no extra work necessary.

● OID generation: Copilot generates OID recommendations so that teams can eliminate guesswork and streamline SNMP device monitoring. Users insert text descriptions of their need(s) and receive a custom network OID.

These streamlined workflows allow your technicians to focus on higher-level responsibilities, leading to better outcomes in the long term.

Faster resolution and better outcomes

Copilot provides instantaneous assistance, leading to faster resolution and overall time savings. Some standout features are:

● Real-time device diagnostics: As a cloud-based technology, Copilot keeps users up to speed on issues the moment they occur. Technicians receive instantaneous alerts that allow them to identify and resolve an issue in seconds.

● AI-generated actions: With Copilot, technicians can receive clear suggestions based on diagnostics. Because these recommendations are AI-generated and sourced from historical data, you can expect high accuracy and efficiency levels.

● Instant ticket summaries: Copilot users receive ticket summaries with clear, concise, actionable information–no more chasing down details and following up with customers.

When technicians spend less time resolving an issue, they can spend more time on more strategic projects. This leads to higher satisfaction on both sides of the ticket.

Adding it all up

Quality, productivity, and speed are the hallmark contributions of purpose-built AI. By improving outcomes, streamlining workflows, and saving time, the Copilot capabilities elevates the IT experience for users and customers alike. The results number several: better teamwork, happier employees, an improved reputation, and cost savings.

To learn more about Copilot and how it can support your team, download the infographic here!