7 Best EasyVista Alternatives for 2026

EasyVista is an ITSM software that helps you to manage IT support requests, offer remote support, handle IT assets, and monitor your IT infrastructure. 

While suitable for ITSM purposes, IT teams search for EasyVista alternatives due to its limited reporting, sup-bar customer support, and lack of integrations.

Fortunately, good EasyVista alternatives exist, and in this article, we’ve narrowed them down to the seven best ones. For each alternative, we listed the pricing, features, and potential strengths and downsides. 

The 7 best EasyVista alternatives are:

1. Atera
2. ServiceNow
3. ManageEngine ServiceDesk Plus
4. Freshservice
5. SolarWinds
6. Jira Service Management
7. Microsoft Intune

The 7 best EasyVista alternatives for 2026

Let’s now review the best EasyVista alternatives for 2026. 

1. Atera

Atera vs. EasyVista: Key differences

1. Key features: EasyVista is an ITSM platform, offering features like asset management, incident, problem, and change management. Atera covers much of the same features, but also includes RMM, patch management, remote access, and autonomous AI agents on its all-in-one IT management platform.

While EasyVista users had criticized the lack of integrations, Atera offers 70+ integrations with third-party tools, making it an ideal option for enterprises.

2. Agentic AI: Atera’s unique advantage over other EasyVista alternatives is its Agentic AI technology, which is capable of taking actions on behalf of technicians. 

Atera’s IT Autopilot handles 80% of your first-tier support by interacting with end-users, resolving their issues, creating step-by-step instructions, and proactively detecting issues. For technicians, we offer Atera’s AI Copilot, which helps them generate scripts, summarize tickets, run health checks, and more.

3: Customer support: EasyVista has faced criticism for its subpar support, whereas Atera offers a responsive 24/7 live chat support for all of its users. In addition, Atera boasts easy-to-use interfaces and knowledge base articles to help navigate the platform easily.

4: Comparison: In the screenshot below, you can see Atera compared to other EasyVista alternatives. Based on this G2 comparison, Atera’s RMM has some of the highest user satisfaction ratings among EasyVista alternatives, another factor making it the leading option.

Pricing and value for money

Unlike many EasyVista alternatives priced per-endpoint, Atera’s per-technician pricing lets you manage unlimited endpoints for a fixed monthly cost.

With Atera’s per-technician pricing and Agentic AI built in, Atera enables your organization to scale predictably while keeping costs down.

Atera pricing plans for IT departments:

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation; contact sales to get pricing

Atera pricing plans fo§r MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation; contact sales to get pricing

Customer reviews and ratings

Atera’s G2 Rating: 4.6 out of 5 stars (970+ reviews)

What Atera users are saying on G2:

• “Atera’s Copilot integration is making Atera the best tool for me. The initial setup was really easy,” a G2 user says.

• “The AI filtering feature is effective at removing repetitive and low-impact events, which helps prevent unnecessary responses to false alarms,” a G2 user says.

Atera’s Capterra Rating: 4.6 out of 5 stars (440+ reviews)

What Atera users are saying on Capterra:

• “It is advantageous that we can perform remote access, monitoring, and ticketing all in one platform,” a Capterra user says.

• “Incorporating Atera’s AI assistant has brought about a delightful change in automating among my operations,” a Capterra user says.

2. ServiceNow

One of ServiceNow’s capabilities is ITSM, which helps IT teams to log and prioritize IT issues, find root causes of issues, manage IT changes, and handle service requests.

According to users on G2, ServiceNow’s main drawback is its steep learning curve. In comparison, while Atera is capable of a lot, the onboarding process and daily maintenance are still built to be easy.

G2 rating: 4.4 out of 5.0 (1100+ reviews)

Capterra rating: 4.5 out of 5.0 (35+ reviews)

ServiceNow ITSM pricing:

• To get the pricing, you need to request a custom quote from ServiceNow’s website

3. ManageEngine ServiceDesk Plus

ManageEngine is a service desk solution that helps to manage the lifecycle of support tickets. You can create self-service portals, manage incidents, problems, and changes, and track assets and CMDB relationships.

One G2 user wished that ManageEngine would have AI features that would help with replying to tickets. Atera’s ticketing system not only offers Copilot for this purpose, but also IT Autopilot, which automatically resolves 80% of your IT issues.

G2 rating: 4.2 out of 5.0 (230+ reviews)

Capterra rating: 4.4 out of 5.0 (220+ reviews)

ManageEngine ServiceDesk Plus Pricing:

• Standard: Starts from $13 per month, per technician
• Professional: Starts from $27 per month, per technician
• Enterprise: Starts from $67 per month, per technician

4. Freshservice

Freshservice is an ITSM software that’s main use case is resolving and managing users’ IT issues and support requests. You can set up knowledge bases and integrate it with other Freshworks products.

The main drawback of Freshservice is its limited support, according to a G2 user. Atera not only offers an active IT community and knowledge base, but also 24/7 live chat support.

G2 Rating: 4.6 out of 5.0 stars (1,200+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (600+ reviews)

Freshservice Pricing:

• Starter: $19/month/agent
• Growth: $49/month/agent
• Pro: $95/month/agent
• Enterprise: Based on a custom quotation

5. SolarWinds

One of SolarWinds’s key features is the service desk, which is used to manage tickets and handle the lifecycle of IT assets. Service Desk is one of SolarWinds’ many products, which work together for IT management.

SolarWinds Service Desk offers an AI assistant to help respond to incidents faster. Atera’s AI agents not only help within our ticketing system, but also with other aspects of IT management.

G2 rating: 4.3 out of 5.0 stars (740+ reviews)

Capterra rating: 4.6 out of 5.0 stars (570+ reviews)

SolarWinds Service Desk pricing:

• Essentials: $39 per month, per technician
• Advanced: $79 per month, per technician
• Premier: $99 per month, per technician

6. Jira Service Management

Jira Service Management is part of Jira’s product suite, and its core features are service desk, asset management, and incident tracking. It can be suitable for basic IT support, which is reflected in its level of features and pricing. 

For features like RMM, remote access, and Agentic AI, Jira needs to be integrated with third-party tools. Atera combines all of these features into its all-in-one IT management platform.

G2 rating: 4.2 out of 5.0 (780+ reviews)

Capterra rating: 4.5 out of 5.0 (700+ reviews)

Jira Service Management pricing:

• Free: Free for up to 3 agents
• Standard: $23.80 per month, per agent
• Premium: $53.30 per month, per agent
• Enterprise: Pricing based on a custom quotation. Visit their website to learn more.

7. Microsoft Intune

Microsoft Intune is an endpoint management solution used to monitor and protect an organization’s devices, such as PCs, phones, and laptops. It’s mainly used by teams already operating in the Microsoft environment.

According to some Intune users on G2, the features for managing non-Windows devices are less robust. In contrast, Atera not only supports Windows devices but also Mac and Linux devices, making it an ideal choice for organizations with multi-OS environments.

G2 Rating: 4.5 out of 5.0 stars (210+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (35+ reviews)

Microsoft Intune pricing:

• Microsoft Intune Plan 1: Starting at $8 per month per user for unified endpoint management

Wrapping up: What’s the best alternative to EasyVista?

While we might be a bit biased, we truly believe that Atera offers a few key advantages over other EasyVista alternatives that make it a leading choice.

These advantages of Atera include:

• Agentic AI: Atera is the world’s first Agentic AI platform for IT management, capable of eliminating 40% of your IT workload instantly.
• All-in-one platform: With Atera, there’s no need to invest in redundant software; you get all the key IT management functions and Agentic AI under one platform.
• Per-technician pricing: Atera’s per-technician pricing allows you to manage unlimited devices, which is something that most EasyVista alternatives and RMM platforms don’t offer.
• 24/7 support: With Atera, all users get access to 24/7 live chat and email support, meaning you can reach out for help at any time.

Ready to move your organization from automated to fully autonomous with Atera’s AI platform? An easy step you can take is to sign up for our 30-day free trial.

Why look for an EasyVista alternative?

Before we review EasyVista alternatives, let’s start by looking at why users search for one in the first place.

1. Limited reporting

Users mentioned this one often. EasyVista users say the reporting capabilities are limited, and you need to rely on third-party tools for it.

This is what one G2 user said:

Another G2 user commented on the same limitation:

2. Sub-par customer support

According to EasyVista users on Capterra and G2, the platform has limited customer support.

One Capterra user simply shared, “Support from Easyvista is slow.” 

Another G2 user said, “The customer support is not the best.”

Fortunately, a few EasyVista alternatives with 24/7 customer support exist, such as Atera.

3. Few integrations available

As this Capterra user said, EasyVista has relatively few third-party integrations. There are 18 integrations, which most are with other ITOM and ITAM tools. 

What are EasyVista’s strengths?

Below, we’ve also shared the strengths of EasyVista that customers mentioned:

1. ITSM features

EasyVista integrates key ITSM capabilities (e.g., incident management, change management, and service requests) under one platform, which is something users on G2 liked.

2. Onboarding process

One G2 user shared their experience with EasyVista’s onboarding process and said, “The implementation was a fairly quick process and did not disrupt daily work.”

EasyVista pros and cons: Takeaways

Here’s a quick overview of the pros and cons of EasyVista:

The pros:

• Easy onboarding process
• Key ITSM capabilities

The cons:

• Poor reporting
• Sub-par customer service
• Limited integrations