Top 7 Aisera Alternatives for 2026

Aisera acts as an “AI layer” that integrates with ITSM, employee experience, and HR platforms to turn manual processes into automated ones.

It’s safe to say Aisera is capable of many things. But with enterprises requiring more specialized solutions that take fewer resources to set up and maintain, many IT leaders are searching for alternatives to Aisera.

On G2, Aisera holds the rating of 4.4 out of 5 stars based on 147 reviews. The reviews are generally positive, although users report that:

• The learning curve is steep
• The pricing plans are complex
• Some features are still missing

These limitations are likely why users look for the best Aisera alternatives, and likely the reason you’re reading this article.

The best Aisera alternatives are:

1. Atera
2. ServiceNow
3. SysAid
4. Kore.ai
5. Freshservice
6. Jira
7. Moveworks

The 7 best Aisera alternatives for 2026

Below are the best Aisera alternatives reviewed.

1. Atera

Atera vs. Aisera: Key differences

1. Key features: Aisera isn’t itself an ITSM platform. Instead, it integrates with existing ITSM tools to turn manual processes into automated workflows.

In contrast, Atera is an all-in-one, Agentic AI platform for IT management. Atera’s RMM combines all key IT management features into one platform, including RMM, helpdesk, patch management, remote access, asset management, and Agentic AI at the core of this all.

2. Agentic AI: Both Atera and Aisera compete in the AIOps market, and Atera was selected as the #1 best AIOps tool by G2 and SourceForge, solidifying Atera’s spot as the market leader. On the same G2 and SourceForge lists, Aisera landed in the 25th and 10th spots.

Unlike Aisera, Atera offers purpose-built AI agents for IT management that resolve most of your time-consuming issues fully autonomously.

Atera IT Autopilot’s capabilities include:

• Instant IT support: IT Autopilot engages with users via the user portal, email, Slack, and Teams. It’s the only AI agent capable of diagnosing, troubleshooting, and resolving device issues fully autonomously, just like a technician would.
• Software management: To keep end-users’ devices up-to-date and accessible, IT Autopilot installs, configures, and updates pre-approved software.
• Proactive management: IT Autopilot goes and monitors, detects, and provides real-time resolutions of potential issues before they impact your workflow.
• Technician escalation: For complex issues that require a human eye, IT Autopilot is capable of escalating those with a full summary of the issue.

Atera IT Autopilot’s benefits are visible at every level of your organization:

Plus, Atera offers another autonomous IT agent for technicians: Atera’s AI Copilot.

Enterprise organizations, like Leeds United, already use AI Copilot and have been able to cut their support tickets by up to 35% with it.

3. Pricing: Unlike Aisera, whose pricing is based on a custom quotation, Atera’s pricing plans are publicly available and based on pay-per-technician. 

Atera’s IT department pricing plans start from $149/month per technician, and with each plan, you can add and manage unlimited endpoints without increasing the cost.

Pricing and value for money

Atera pricing plans for IT departments:

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation; contact sales to get pricing

Atera pricing plans for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation; contact sales to get pricing

4. Customer reviews and ratings

Atera’s G2 Rating: 4.6 out of 5 stars (1,000+ reviews)

What Atera users are saying on G2:

• “Atera helped us cut down our ticket backlog quickly. The AI agents resolve many tickets automatically, and the automation keeps new requests from piling up,” a G2 user says.

• “Atera’s Autopilot feature is fantastic, allowing our customers to resolve most issues just by visiting the customer portal,” a G2 user says.

Atera’s Capterra Rating: 4.6 out of 5 stars (440+ reviews)

What Atera users are saying on Capterra:

• “Atera’s automation tools have greatly made a cut on the number of hours it actually takes to handle periodic maintenance work,” a Capterra user says.

• “Incorporating Atera’s AI assistant has brought about a delightful change in automating among my operations,” a Capterra user says.

2. ServiceNow

ServiceNow lets users build AI agents within its “AI Agent Studio” to automate workflows. ServiceNow’s AI agents use tools like scripts, subflows, flow actions, and skills to perform ITSM tasks.

An issue some G2 users mention is that ServiceNow’s AI agents can do the same thing as the traditional interface, but wrapped in an “agentic” workflow. At Atera, the value our two autonomous IT agents bring is highly evident within Atera’s ticketing system and other parts of the platform.

G2 rating: 4.4 out of 5.0 (1100+ reviews)

Capterra rating: 4.5 out of 5.0 (35+ reviews)

ServiceNow ITSM pricing:

• To get the pricing, you need to request a custom quote from ServiceNow’s website

3. SysAid

SysAid is an ITSM platform that includes an AI agent builder that allows users to build agents that take action, automate workflows, and solve issues in an IT environment.

SysAid also competes in the AIOps space and was selected as the 7th best AIOps tool by G2. Atera was selected as the #1 AIOps tool on the same list, thanks to IT Autopilot’s autonomous capabilities.

G2 Rating: 4.5 out of 5.0 stars (700+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (450+ reviews)

SysAid Pricing:

• Based on a custom quotation. Book a demo call with SysAid to receive pricing.

4. Kore.ai

Similar to Aisera, Kore.ai acts as an AI layer that organizations can use to design and deploy AI agents. The use cases within IT include automatically managing tickets, checking application health, resetting passwords, unlocking accounts, and more.

With Kore.ai, you still need to invest in a third-party ITSM tool. In contrast, Atera offers built-in IT management capabilities, alongside strong Agentic AI technology, giving IT teams an all-in-one platform.

G2 Rating: 4.4 out of 5.0 stars (15+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (400+ reviews)

Kore.ai Pricing:

• To get the pricing, you need to get in touch with Kore.ai’s sales team from their website.

5. Freshservice

Freshservice is an ITSM platform that comes with “Freddy AI,” which is an AI chatbot that responds to end-user support requests and helps to solve them. It works within Freshservice’s ticketing and asset management systems.

Unlike Freddy AI, Atera’s IT Autopilot is capable of fully autonomously detecting and resolving issues, all before they impact your workflow.

G2 Rating: 4.6 out of 5.0 stars (1,200+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (600+ reviews)

Freshservice Pricing:

• Starter: $19/month/agent
• Growth: $49/month/agent
• Pro: $95/month/agent
• Enterprise: Based on a custom quotation

6. Jira Service Management

Jira Service Management is a traditional ITSM tool with features like a ticketing system, SLA management, incident and problem tracking, change management, and a self-service portal for end users.

Jira’s AI assistant helps in drafting ticket replies, resolving common support requests, maintaining your knowledge base, and more. These are similar to what Atera’s AI agents do, but Atera also expands the capabilities to other parts of IT, such as software management and Atera’s scripting system.

G2 rating: 4.2 out of 5.0 (780+ reviews)

Capterra rating: 4.5 out of 5.0 (700+ reviews)

Jira Service Management pricing:

• Free: Free for up to 3 agents
• Standard: $23.80 per month, per agent
• Premium: $53.30 per month, per agent
• Enterprise: Pricing based on a custom quotation. Visit their website to learn more.

7. Moveworks

Moveworks is another Agentic AI platform that works on top of existing ITSM platforms and helps to automate the process of managing employee support requests. It integrates with 100+ third-party tools for this purpose, such as ServiceNow, Okta, and Salesforce.

While useful, Moveworks still requires a separate ITSM tool to handle support requests. In comparison, all-in-one Agentic AI platforms for IT management (e.g., Atera) combine AI and ITSM in a single solution, which benefits most enterprises more.

G2 Rating: 4.6 out of 5.0 stars (50+ reviews)

Capterra Rating: 5.0 out of 5.0 stars (1 review)

Moveworks Pricing:

• The pricing is based on a custom quotation; get a demo from Moveworks’ website.

Leading Agentic AI + IT management combined: Only with Atera

If you’re looking for an Aisera alternative that doesn’t just layer AI on top of your existing stack, Atera is arguably the leading choice.

Instead of being an AI layer, Atera combines IT management and a leading Agentic AI technology into a single platform. This means zero time setting up complex workflows; just two AI agents that resolve manual and repetitive tasks fully autonomously.

The end result? Up to 80% of manual ticket volume is reduced, and technicians save an average of three hours each day.

Ready to go autonomous? Use Atera IT Autopilot’s savings calculator to see how much your organization would save with Agentic AI!

Why look for an Aisera alternative?

To find out the real reasons why users look for Aisera alternatives, we scoured reviews from G2, Capterra, and Reddit. These are the main limitations users reported:

1. Steep learning curve & implementation

A steep learning curve and time-consuming implementation are the main cons users report of Aisera on G2:

Main cons of Aisera on G2

Here’s what one G2 user shared about the learning curve:

Another G2 user simply said, “Walking through dashboards and graphs and filtering down deeper to get to the facts seems tedious.”

2. High cost of maintenance

It isn’t simply enough to invest in Aisera; you need a dedicated person from your team to work with Aisera and build out the AI agents.

With purpose-built AI agents available (e.g., Atera’s AI agents), most organizations see this as simply too much effort.

This is what one G2 user shared about this:

3. AI feature limitations

In addition, twelve reviews on Aisera’s G2 page point out limitations related to its AI:

For example, one G2 user said, “We have some struggles using rules-based AI as some scenarios are not covered by its rules and would require manual programming.”

This is what another G2 user shared:

What are Aisera’s strengths?

Let’s also look at Aisera’s strengths, based on what users have reported.

1. Proactive ticket management

Within ITSM, Aisera helps in categorizing and prioritizing support tickets. One G2 user mentioned they use it to automatically assign tickets to the right agents when action is needed.

2. Integrations with third-party tools

If you’re willing to put in the effort to set up third-party app integrations (which some G2 users say are not easy to manage), Aisera can connect with a range of systems and automate workflows. Users on G2 found this helpful.

The pros and cons of Aisera: An overview

To summarize the two previous sections, here are the pros and cons of Aisera:

The pros, according to user reviews:

• Capability to automate ticketing workflows
• Integrates with many third-party tools

The cons, according to user reviews:

• There’s a steep learning curve
• Aisera has a high cost of maintenance
• The AI features have limitations