Make Autonomous IT a reality with AI agents that plan, decide, and act on your behalf.
Learn more"We are pleased to partner with Atera to further empower IT professionals in their daily operations"
An autonomous IT service agent that handles the mundane tasks, so you can focus on the strategic work.
Learn more"Atera's AI-powered IT Platform isn’t just a product, it is a game changer for IT management worldwide."
Exceed your team’s capabilities without increasing headcount, with a purpose-built IT companion.
Learn more"Atera's AI-powered IT Platform isn’t just a product, it is a game changer for IT management worldwide."
"We are pleased to partner with Atera to further empower IT professionals in their daily operations"
Want to know how much you could save with Atera's Robin? Try our savings calculator and see your potential savings in seconds.
Learn more"Atera's AI-powered IT Platform isn’t just a product, it is a game changer for IT management worldwide."
Comprehensive IT management for enterprise teams—priced per technician for predictable, scalable costs. Boost security, minimize downtime, and support employees anywhere.
See pricingAn all-in-one platform built for MSPs—with transparent, per-technician pricing. Streamline operations, boost profits, and scale effortlessly.
See pricingSmart automation meets end-to-end service desk
management for faster resolutions.
No barriers, no bottlenecks—just unparalleled efficiency, automation, and connection, propelling your team ahead of the curve. Deliver exceptional service with a fully integrated ticketing system that shatters silos and complexity, accelerating every step of issue resolution.
Automate workflows, slash manual load, and prioritize critical issues with ease. With unmatched response times and optimized ticket management, your team stays productive while your users skip the wait.
Configure every aspect of your ticketing with custom fields, dynamic routing, and adaptable automations. Position your team to rise to any challenge and deliver personalized, seamless support, their way.
Handle surging ticket volumes and ever-rising service demands effortlessly with a platform built for growth, backed by enterprise-grade infrastructure that performs without compromise.
Track, organize, and manage tickets from creation to resolution. Customize ticket forms and fields to streamline workflows, and leverage automation rules to cut down on manual effort.
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Overhaul ticket prioritization with automated technician assignments based on skill, workload, and availability. Keep queues balanced, reduce manual effort, and help your team stay hyper-focused—minimizing time to resolution.
Boost collaboration with scheduled replies, follow-ups, and quick response templates. Keep everyone informed with email automations and real-time updates, even on-site from the mobile app—so nothing gets missed, no matter where you work.
Provide a unified support experience across email, your service portal, Microsoft Teams, and Slack. Give users the flexibility to choose their preferred communication channel, improving accessibility and satisfaction.
Empower users to resolve issues independently with a centralized portal for ticket submission, progress tracking, and software installation. A built-in knowledge base provides curated articles, guides, and FAQs for repetitive requests.
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Take control of contracts, billing, and resource management with built-in PSA capabilities. Automate time tracking, manage invoicing and SLAs with precision, and sync financials with Quickbooks and Xero. Ensure full visibility into costs, resources, and service efficiency—all in one platform.
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Tickets handled monthly
Ticket processes automated
Avg. first response for priority tickets
Faster resolutions with custom workflows
Leverage your personal IT companion to accelerate troubleshooting and optimize daily IT tasks with precise, contextual, and personalized recommendations.
of AI Copilot users report accurate diagnostics
AI Copilot conversations per month
Hours saved on average per week
“The AI copilot is like having another team member. Tickets have been reduced by 25-35% and its assisting us with knowledge base generation.”
Zack Barr
Service Desk Analyst
“The role of IT is very important in our college, especially with so much of our instruction now happening online—we we don’t have the luxury of downtime. Atera has been an invaluable tool, allowing us to monitor all campus devices and ensure our systems stay up and running 24/7.”
David Johnston
Director of Information Technology
“Atera is instrumental in allowing Trapp technology to deliver world-class IT solutions to over 2500 clients and 140,000 endpoints… Partnering with Atera is gonna allow us to more efficiently grow into the future.”
Shawn Davidson
President
Atera’s ticketing system is a centralized platform that allows IT teams and service engineers to manage, track, and resolve customer support issues efficiently. Tickets can be created manually by technicians or automatically via email, the customer service portal, or system alerts. Each ticket includes vital information such as issue details, priority level, status, and communication history, ensuring seamless collaboration and faster resolution.
Not exactly. A ticketing system is a tool used to manage and track IT support requests, while a service desk is a broader concept that includes ticketing but also encompasses incident management, problem resolution, asset tracking, and service request fulfillment. In short, a ticketing system is a key component of a service desk, but a service desk provides a more comprehensive approach to IT service management (ITSM).
Customers can access the Atera Service Portal via a secure web link provided by their IT provider. Once logged in, they can submit a new support ticket by describing the issue, selecting the relevant category or priority, and optionally attaching files or screenshots. The portal also allows them to view the status of existing tickets and communicate directly with support staff for updates or additional information.
PSA (Professional Services Automation) software is designed to help IT service providers manage business operations, including billing, time tracking, and resource planning. A ticketing system is often integrated within PSA software to streamline IT support by linking service tickets to client accounts, contracts, and billing. This combination enables better service delivery, operational efficiency, and financial oversight for IT teams and Managed Service Providers (MSPs).
Atera’s ticketing system redefines IT service management by combining AI-powered automation, seamless integrations, and an intuitive user experience into a single, all-in-one platform. Designed to optimize efficiency, Atera empowers IT teams with:AI-driven ticketing–Automated ticket summaries, intelligent replies, and self-resolving tickets for faster support. Seamless RMM & PSA integration–A unified ecosystem that streamlines IT operations from issue detection to resolution. Customizable workflows & SLA tracking–Tailor-made automation that enhances service quality and compliance. Intuitive, user-friendly interface–Simplified ticket management for IT professionals at any skill level.With automation, real-time analytics, and AI-powered insights, Atera transforms IT service management, allowing teams to work smarter, resolve issues faster, and focus on what truly matters—delivering exceptional IT support.
