10 best RMM tools for enterprises: features, tips, & more

Managing IT operations in an enterprise setting is no easy feat. With networks expanding and more endpoints to oversee, keeping track of all devices, resolving technical issues, and maintaining overall system health requires robust tools. That’s where Enterprise RMM solutions step in.

In this guide, we’ll explore the must-have features in any RMM tool, AI-powered advancements that are revolutionizing the way IT teams function, and share our picks for the top enterprise RMM software on the market.

A quick look at our top 10 RMM tools for IT enterprises

1. Best overall RMM tool for IT: Atera
2. Suitable for large departments with complex IT environments: N-able N-central
3. Ideal for MSPs already invested in the Datto ecosystem: Datto RMM
4. Fitting for MSPs integrated into the Kaseya IT Complete suite: Kaseya VSA
5. Useful for enterprises with global teams or IoT infrastructure: TeamViewer Remote
6. Ideal for highly regulated industries: ManageEngine Endpoint Central
7. Suitable for growing MSPs seeking rapid return on investment: SuperOps.ai
8. Suitable for simplicity and speed: NinjaOne
9. Built for MSPs seeking hyperautomation within the ConnectWise ecosystem: ConnectWise RMM
10. Useful for hybrid teams needing mobile access: Pulseway

Top 10 enterprise RMM tools for enterprise IT & MSPs

1. Best overall: Atera

• Patch management: Automated patch management for Windows, macOS, and Linux, along with third-party applications, allowing users to schedule deployments and maintain up-to-date systems through customizable profiles.
• Asset management: Comprehensive asset inventory scanning to discover and track all connected devices, providing detailed hardware/software information and supporting efficient lifecycle management.
• Integrations: Integrates natively with essential tools like Bitdefender, Splashtop, and Azure AD, and expands its connectivity to a wide range of other business and security applications through its open API and platforms like Zapier.
• User experience: Praised for its intuitive and user-friendly interface, Atera simplifies IT management with an easy-to-navigate platform and a great pricing model, making it accessible even for new users and small companies.

» Learn more about Atera’s integrations

Features and capabilities

A key differentiator from the start has been its 24/7 support and innovative pay-per-technician pricing model, which allows IT teams to manage an unlimited number of devices for a fixed monthly or yearly fee, unlike most RMM pricing plans that charge per endpoint.

While many RMMs have isolated AI features, the true power of Atera lies in its comprehensive AI capabilities, forming its vision of Autonomous IT. It’s not just a tool but an integral part deeply embedded across its system through both its AI Copilot and Robin, making AI an integral part of daily IT operations.

What can the Atera AI Copilot do?

You can ask AI Copilot account-specific questions and receive actionable insights, such as:

• “How many devices are currently offline?”
• “How many tickets are currently open?”
• “What was the last action taken on [specific device]?”

In addition, AI Copilot’s filtering feature is highly beneficial for enterprises with large amounts of devices. Using the AI filters, you can locate specific devices using natural language queries, like “List endpoints with high CPU usage” and “Find all servers missing security patches.” This removes the need for inefficient and time-consuming manual filtering.

It also helps you:

• Troubleshoot IT issues using real-time device diagnostics and AI-recommended actions: Atera’s AI Copilot analyzes real-time device data and provides AI-powered solutions, allowing you to resolve issues faster and minimize downtime.
• Summarize tickets instantly to speed up troubleshooting: Ticket management is simplified as Copilot generates instant summaries, helping technicians focus on resolving problems rather than sifting through lengthy ticket details.
• Generate responses and select tone of voice: Whether you’re drafting an email or a ticket response, Copilot can generate context-specific replies and even adjust the tone to match your audience.
• Provide proven AI solutions based on device diagnostics and ticket history: By analyzing historical data, Copilot offers personalized recommendations and AI-driven solutions, ensuring consistent and reliable troubleshooting.
• Generate knowledge base articles from your ticket resolutions: Save time by converting your ticket resolutions into valuable knowledge base articles, improving your internal resources and enabling self-service for common issues.
• Create custom, context-specific scripts in seconds: Need to run a specific command or perform an action? Copilot helps create tailored scripts instantly so you can automate tasks efficiently.
• Receive tailored OID recommendations based on device descriptions: Simply insert a device description, and Copilot will provide customized OID recommendations to enhance monitoring and management.

What about Atera’s Robin?

Beyond the Copilot’s assistance for technicians, Atera’s Robin takes automation a step further by autonomously managing and resolving common IT tasks, significantly reducing manual intervention and enabling proactive IT operations without human oversight. Its key features include:

• Instant IT support with conversational agents: Provides human-like interactions via User Portal, email, Slack, and Teams, autonomously diagnosing issues, providing tailored technical solutions, and answering general queries with conversational queries.
• Automated device and cloud support: Capable of autonomously diagnosing, troubleshooting, and resolving device issues like disk space management, password resets, driver updates, network connectivity issues, and more both locally and in the cloud through its RMM and Helpdesk integration.
• Proactive IT solutions: Continuously monitors systems to detect and address potential issues like performance degradation through high CPU usage, pre-empting software license expirations, and security vulnerability patching before they impact workflows, anticipating problems and providing personalized, actionable, data-driven insights for real-time solutions.
• Whitelisted software management: Automatically assists with installing, configuring, and updating pre-approved software on devices, making a wide variety of tools instantly available to employees.
• Intelligent escalation: When faced with a complex issue or an employee request it cannot resolve autonomously, it escalates tickets to a human technician with a full, concise summary of the conversation, significantly expediting resolution time.
• Performance reporting and analytics: Tracks Robin’s performance to identify strengths and weaknesses, enabling data-driven decisions on how to optimize and refine the AI’s effectiveness.

Other key features

• Real-time monitoring and alerting: Provides continuous, real-time monitoring of system health (CPU usage, memory, disk space), network performance, and security events across all managed devices.
• Remote maintenance & access: Facilitates secure remote access to client devices for troubleshooting and maintenance, with built-in integrations for popular tools like Splashtop and AnyDesk. It supports unattended access, multi-monitor support, and secure file transfer to enable efficient deployment and management of software across endpoints.
• IT automation & scripting: Beyond the AI Copilot, Atera offers robust IT automation features for routine tasks like disk management, Windows version upgrades, and custom maintenance. Its scripting tool allows for the creation and deployment of custom scripts with AI assistance to help you cut through the tedious and complicated generation.
• Audit log retention: Offers extensive audit log retention (up to 7 years for enterprises).

Atera’s innovative pricing

Atera’s pricing plans for IT departments:

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation, contact sales to get the pricing

Atera’s pricing plans for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation, contact sales to get the pricing

» Get started with Atera on a 30-day free trial with no credit card required or read the Atera RMM review

2. Suitable for large departments with complex IT environments: N-able N-central

• Patch management: Comprehensive patch management for both Microsoft and third-party applications, utilizing customizable rules and automated approval methods to keep devices updated and secure across networks.
• Asset management: Robust IT asset management capabilities, allowing users to discover and track hardware and software inventory, integrate with ticketing for streamlined workflows, and gain visibility into all managed assets.
• Integrations: Integrates with a broad ecosystem of solutions, including N-able’s own products like Cove Data Protection and Passportal, as well as third-party tools for documentation (IT Glue, Hudu), PSA (Datto Autotask, ConnectWise Manage), and security (ESET, SentinelOne).
• User experience: Offers a valuable suite of functional resources, but users report that it comes with a steeper learning curve and can be quite complex.

Features and capabilities

N-Able N-central differentiates itself from the competition through deep policy-based automation that excels in enabling highly granular automation to help IT teams define and enforce consistent management practices across large and diverse endpoints with precision.

Additionally, its strong integrations with leading security vendors like ESET and SentinelOne provide a robust, layered approach to endpoint security directly managed from the RMM platform.

Other key features

• Scripting and automation: At its core, N-central provides robust scripting capabilities that allows IT professionals to automate a wide array of routine tasks. This includes custom scripts for specific maintenance, configurations, or troubleshooting.
• Alert management: Integrated alert management ensures that IT teams are immediately notified of critical events or deviations from normal operation. Customizable alert thresholds and routing help prioritize issues and ensure timely responses.
• Multi-tenant architecture: Designed with MSPs in mind, N-central features a multi-tenant architecture that allows providers to efficiently manage and segment multiple client environments from a single console.
• Backup integration: While not a native backup solution, N-central facilitates integration with N-able’s Cove Data Protection, offering a streamlined approach to managing data backup and recovery processes for client endpoints.

» Discover the best N-able N-central alternatives

N-able N-central pricing

N-able N-central doesn’t list a public pricing and you’ll have to get a custom quote through the website, depending on the number of employees you have and the specific products you want.

3. Ideal for MSPs already invested in the Datto ecosystem: Datto RMM

• Patch management: Offers automated and policy-based patch management for Windows operating systems and third-party applications, enabling customized scheduling, real-time monitoring, and detailed reporting.
• Asset management: Provides robust asset management through automated discovery and real-time visibility of every hardware and software asset, allowing users to track inventory, status, and compliance across client networks with network topology maps.
• Integrations: Seamless native integrations within the Datto ecosystem, notably with Autotask PSA for professional services automation and Datto’s BCDR (business continuity and disaster recovery) solutions, while also offering an open REST application programming interface for broader third-party connections.
• User experience: Intuitive interface with cloud-native architecture and powerful dashboards for data visualization. However, some users report occasional issues with remote access speed, general performance, or needing to write custom scripts for certain tasks.

Features and capabilities

Datto RMM use a cloud-native architecture that ensures scalability, accessibility, and continuous updates without the overhead of on-premises infrastructure. Its most distinctive advantage is the tight, native integration with Datto’s broader suite of products, particularly its industry-leading business continuity and disaster recovery (BCDR) solutions, Autotask PSA, and networking stack.

Other key features

• Alerting and monitoring: The system offers real-time monitoring of endpoint health, performance, and security. When issues or anomalies are detected, the platform automatically generates customizable alerts and notifies IT teams instantly to facilitate proactive intervention.
• Network topology maps: These help users graphically map out and understand client networks, providing a clear overview of connected devices that aids in network troubleshooting, planning, and management.

» Compare Atera vs. Datto

Datto RMM pricing

Like N-able N-central, Datto RMM doesn’t have a pricing model and you’ll have to request a custom quote through the website depending on the number of endpoints you have.

4. Fitting for MSPs integrated into the Kaseya IT Complete suite: Kaseya VSA

• Patch management: Automated and policy-based patch management for Windows, Mac, and third-party applications, allowing for granular control over patch approvals, scheduling, and deployment
• Asset management: Comprehensive IT asset management with automatic discovery and detailed inventory of hardware and software across on- and off-network devices, providing full visibility and control from a centralized dashboard.
• Integrations: Core component of the Kaseya IT Complete suite, offering deep native integrations with other Kaseya products like IT Glue, Kaseya BMS (for PSA), and Unitrends (for backup), as well as seamless connectivity with Datto products since they were acquired by Datto.
• User experience: Highly functional, but comes with a dated and less intuitive user interface and steeper learning curve.

Features and capabilities

Kaseya VSA’s advanced scripting engine and comprehensive policy management capabilities allow for highly granular automation, enabling IT teams to define and enforce consistent management practices across vast numbers of endpoints with precision. The drag-and-drop automation manager makes complex automation accessible without extensive coding.

Its most effective feature is the tight integration with IT Glue that’s central to Kaseya’s “IT Complete” vision, both providing a significant advantage for managing documents while offering a comprehensive, single-vendor solution for MSPs and internal IT departments.

Other key features

• Mobile device management (MDM): Extends management capabilities to mobile devices (currently focused on iOS), allowing IT teams to monitor, secure, and manage smartphones and tablets. This includes features for remote configuration, application management, security policy enforcement (like remote wipe and password enforcement), and automated compliance reporting.
• Network monitoring: Provides visibility into the network infrastructure through standard monitoring for routers, switches, and printers. It can automatically discover devices, create network topology maps, and generate alerts for network-related issues.
• Credential management: Kaseya VSA allows you to manage agent credentials with administrator privileges and maintain additional credentials at organizational, machine group, and individual machine levels.
• Scripting and policy management: Features drag-and-drop deep scripting capabilities and robust policy management, enabling IT teams to automate complex tasks and enforce consistent configurations and security policies across their entire managed environment.

» Compare Atera vs. Kaseya VSA or check out these Kaseya alternatives

Kaseya VSA pricing

Kaseya VSA also doesn’t have a public pricing model, so you’ll have to request a custom quote through the website.

5. Useful for enterprises with global teams or IoT infrastructure: TeamViewer Remote

• Patch management: Provides integrated and automated patch management for operating systems (Windows, macOS) and hundreds of third-party applications, allowing for scheduled deployments and policy-driven updates.
• Asset management: Offers comprehensive asset management capabilities to discover and track all IT and IoT assets, providing a centralized inventory, detailed hardware and software insights, and remote management.
• Integrations: Integrates with major ITSM and business applications like ServiceNow, Microsoft Intune, Microsoft Teams, Salesforce, and Zendesk.
• User experience: Widely praised for its intuitive and user-friendly interface, making remote access simple and reliable.

Features and capabilities

TeamViewer Remote’s focus is on augmented reality (AR) for frontline workers and field service teams offers a unique solution for visual remote assistance that no other tools offer.

It provides specialized capabilities for managing and supporting diverse IoT infrastructures, catering to operational technology needs beyond traditional IT and enabling enterprises to monitor and control industrial equipment, sensors, and more.

» Discover the best IoT monitoring software for device maintenance

Other key features

• Best-in-class remote control: Provides rapid, secure, and highly reliable remote access to various devices, including workstations (Windows, macOS, Linux), servers, and mobile devices (iOS & Android). This allows IT and OT teams to troubleshoot, configure, and operate devices as if they were sitting in front of them with multi-monitor setups and 4K resolution.
• Device monitoring: Enables continuous monitoring of key device parameters such as CPU usage, memory, disk space, and online status.
• File transfer and encryption: Facilitates secure and efficient file transfer between local and remote devices with end-to-end, enterprise-grade encryption (including 256-bit AES encryption). This is crucial for sharing diagnostic logs, configuration files, or software updates.

» See these top alternatives for TeamViewer

TeamViewer Remote pricing

TeamViewer offers a free trial with the following pricing models, billed annually:

• Remote Access: $24.90 per month for 1 licensed user
• Business: $50.90 per month for 1 licensed user
• Premium: $102.90 per month for 15 licensed users
• Corporate: $206.90 per month for 30 licensed users

6. Ideal for highly regulated industries: ManageEngine Endpoint Central

• Patch management: Automated patch management for Windows, Mac, Linux, and over 850 third-party applications, including the ability to test and approve patches, decline unstable ones, and configure custom deployment policies.
• Asset management: Robust IT asset management features, including automated discovery of hardware and software inventory, license and warranty tracking, software usage monitoring, and detailed reporting
• Integrations: Integrates extensively within the ManageEngine ecosystem, notably with ServiceDesk Plus for ITSM, and also supports integrations with vulnerability scanners like Tenable and Rapid7.
• User experience: Generally perceived as stable and reliable, offering a comprehensive set of features through a web-based interface. It comes with a steep learning curve to unlock the extensive functionality.

Features and capabilities

ManageEngine Endpoint Central is particularly strong in security features, offering deep vulnerability management, comprehensive compliance auditing against benchmarks like CIS, and robust data protection capabilities crucial for regulated industries.

It offers extensive customization and granular control over policies and configurations, allowing enterprises to meet specific operational and compliance requirements.

» Don’t miss our ultimate RMM security guide

Other key features

• Remote control: Offers secure and comprehensive remote access capabilities, allowing technicians to troubleshoot and resolve issues on desktops, laptops, servers, and mobile devices as if they were really there.
• Software deployment: Automates the distribution and installation of software packages to all endpoints with extensive template support (over 10,000 built-in templates) for popular applications.
• Vulnerability scanning & remediation: Integrates strong security features, including continuous vulnerability assessments, risk-based prioritization, and automated remediation. It identifies and mitigates vulnerabilities, security misconfigurations, and zero-day threats.
• Endpoint security: Beyond vulnerability management, it includes features like application and device control, BitLocker management, browser security, malware protection, and data loss prevention (DLP) to fortify endpoint defenses.
• Mobile device management (MDM): Extends management capabilities to mobile devices (iOS, Android, tvOS, Chrome OS, iPadOS), including profile management, application distribution, security policies, and remote wipe functions.

» See the top ManageEngine alternatives

7. Suitable for growing MSPs seeking rapid return on investment: SuperOps.ai

• Patch management: Automated and intelligent patch management for Windows, macOS, Linux, and third-party applications, enabling granular control over scheduling, approvals, and compliance reporting.
• Asset management: Comprehensive IT asset management with automated discovery, real-time inventory tracking of hardware and software, and detailed asset lifecycle reporting.
• Integrations: Strong suite of native integrations including popular tools like Microsoft Teams, Slack, Zoom, QuickBooks, Xero, and major RMM.
• User experience: Modern, intuitive, and visually appealing user interface that is easy to navigate.

Features and capabilities

Unlike many solutions that are really separate PSA and RMM tools “stitched” together, SuperOps.ai is built from the ground up as a single, unified platform, leading to better context understanding and less context-switching. It’s designed specifically to address the contemporary challenges and needs of growing MSPs, focusing on scalability, efficiency, and reducing operational costs.

Other key features

• AI-powered ticketing & service desk: This includes smart ticket summaries that automatically analyze ticket content for quick understanding, intelligent alerting to cut down noise, and automated ticket triage to route issues efficiently. It supports SLAs, custom workflows, and customer satisfaction (CSAT) surveys.
• Automated workflows & runbooks: Provides automation capabilities for customizable runbooks and scripting for Windows, macOS, and Linux.
• Endpoint monitoring: Offers comprehensive, real-time monitoring of workstations, servers, and network devices, tracking performance, health, and availability.
• IT documentation: Offers built-in IT documentation capabilities that allow MSPs to create and link reports directly to assets, tickets, and clients, ensuring that critical information is always accessible to technicians.

SuperOps.ai pricing

SuperOps.ai offers a free trial and has the following pricing plans, billed monthly:

• Standard (PSA only): $89 per technician per month
• Standard (RMM only): $109 per technician per month
• Pro (unified basic): $149 per technician per month
• Super (unified advanced): $179 per technician per month

If you’re willing to pay an annual subscription for their services, you can get slightly reduced monthly costs:

• Standard (PSA only): $79 per technician per month
• Standard (RMM only): $99 per technician per month
• Pro (unified basic): $129 per technician per month
• Super (unified advanced): $159 per technician per month

8. Suitable for simplicity and speed: NinjaOne

• Patch management: Comprehensive, automated patch management for Windows, macOS, Linux, and over 6,000 third-party applications, providing granular control, pre-emptive approvals, and real-time visibility into patch compliance across all endpoints.
• Asset management: Robust IT asset management through automated discovery, real-time inventory tracking for hardware and software, and centralized visibility across physical, virtual, and mobile devices.
• Integrations: Wide array of native and API-driven integrations with popular PSA tools (ConnectWise Manage, Autotask PSA, HaloPSA), security solutions (SentinelOne, CrowdStrike, Webroot), and documentation platforms (IT Glue).
• User experience: Modern, intuitive, and user-friendly interface that requires minimal training, but lacks extensive customization for advanced features.

Features and capabilities

NinjaOne is widely recognized for its customer support and modern, clean, and highly intuitive user interface, which significantly reduces the learning curve and enhances daily productivity for IT professionals. It’s designed for rapid onboarding and deployment, allowing organizations to get up and running to start realizing value within days instead of weeks or months.

Other key features

• Strong automation and scripting engine: Offers a powerful and flexible scripting engine that supports a wide range of languages (PowerShell, Python, Bash) and intuitive drag-and-drop automation needs, empowering IT teams to customize workflows without sacrificing ease of use.
• Backup & disaster recovery: Integrates robust backup capabilities for endpoints, enabling automated data protection and quick recovery from data loss incidents to minimize downtime.
• Ticketing & service desk: Features an integrated ticketing system that streamlines incident management, service requests, and problem resolution.
• Remote control: Offers fast and secure remote access to endpoints, enabling technicians to troubleshoot issues, perform maintenance, and provide support from anywhere.

» See these top NinjaOne alternatives

NinjaOne pricing

Like most RMM tools, NinjaOne doesn’t offer a public pricing model and you’ll have to request a custom quote from the website depending on the number of endpoints and users.

9. Built for MSPs seeking hyperautomation within the ConnectWise ecosystem: ConnectWise RMM

• Patch management: Automated and highly customizable patch management for Windows, macOS, Linux, and third-party applications, allowing IT teams to schedule, approve, and report on patch deployments across diverse endpoints.
• Asset management: Comprehensive IT asset management by automatically discovering and tracking hardware and software inventory, centralizing asset data, and providing tools for lifecycle management.
• Integrations: Core component of the ConnectWise platform, offering native integrations with ConnectWise Manage (PSA), ConnectWise Automate (RMM/automation), ConnectWise Control (remote access), and a vast ecosystem of third-party security, backup, and business tools.
• User experience: Extensive features and powerful automation capabilities, but its user interface is often described as complex and less intuitive with a steep learning curve for new users.

Features and capabilities

ConnectWise RMM goes beyond traditional RMM tools with the inclusion of hyperautomated “digital workers” that allow for the automation of highly complex, cross-application workflows across the entire IT ecosystem, including user onboarding, software provisioning, and complex ticket resolution. It works especially well when leveraged with the broader ConnectWise suite.

Other key features

• Intelligent monitoring & alert library: Features over 1,200 pre-configured, intelligent alerts for proactive issue detection across endpoints, networks, and applications.
• Ticket routing & triage: Deeply integrated with ConnectWise PSA, it facilitates automated ticket routing, triage, and escalation based on predefined rules, ensuring that issues reach the right technician quickly.
• Remote control: Incorporates ConnectWise ScreenConnect for fast, secure, and flexible remote access to endpoints, enabling technicians to troubleshoot and resolve issues from anywhere.
• Network monitoring: Offers tools to discover, monitor, and analyze client networks, providing visibility into network devices and performance bottlenecks.

» Compare Atera vs. ConnectWise

ConnectWise RMM pricing

ConnectWise RMM also doesn’t have a public pricing model and you’ll have to request a custom quote from the site.

10. Useful for hybrid teams needing mobile access: Pulseway

• Patch management: Automated patch management for Windows, macOS, and third-party applications, providing granular control over scheduling, approvals, and deployments.
• Asset management: Comprehensive IT asset management features, including automated discovery, detailed inventory of hardware and software, and real-time insights into asset health and configuration from a centralized dashboard.
• Integrations: Integrates with a wide array of IT tools, including professional services automation (PSA) platforms like ConnectWise Manage, Autotask PSA, and Kaseya BMS, as well as popular communication tools like Slack and Microsoft Teams.
• User experience: Intuitive, user-friendly mobile-first interface, which allows IT professionals to efficiently monitor and manage their entire IT infrastructure on the go.

Features and capabilities

Unlike many RMMs that have a mobile companion app, Pulseway was built from the ground up with mobile access and real-time control at its core, offering unparalleled flexibility for IT professionals that can’t afford to be tied down to an office. They can monitor systems, receive alerts, and take immediate action (run scripts, restart services, remote into devices) directly from their smartphone or tablet.

Other key features

• Scripting engine & automation: Features a robust scripting engine supporting various languages (PowerShell, Bash, Batch) and an intuitive engine for creating automated tasks and auto-remediation workflows.
• Endpoint monitoring & alerting: Provides real-time monitoring across servers, workstations, networks (via SNMP and ICMP), and mobile devices.
• IT documentation: Includes integrated documentation features, allowing users to store and access vital information about client environments, assets, and procedures within the platform.
• Network discovery & monitoring: Automatically discovers network devices and provides comprehensive monitoring for network health and performance.

» Compare Atera vs. Pulseway or consider these top Pulseway alternatives

Pulseway pricing

Pulseway offers a free trial but requires you to request a custom quote from their website, starting from $44/month for an annual subscription with 20 endpoints.

The enterprise RMM solution you need

As we look to the future of IT management, Atera RMM stands at the forefront with its AI-driven approach and comprehensive toolset. Particularly designed for MSPs, Atera’s AI Copilot is revolutionizing the IT landscape by offering features such as AI-driven device diagnostics, automated ticket summaries, and real-time troubleshooting, significantly enhancing IT operation efficiency and productivity.

Whether you’re an IT department looking to optimize operations or an MSP aiming to enhance service delivery, Atera RMM presents a compelling solution worth exploring.

» Contact Atera’s sales team today to discuss your specific needs or try Atera for free

Managing IT operations in an enterprise setting is no easy feat. With networks expanding and more endpoints to oversee, keeping track of all devices, resolving technical issues, and maintaining overall system health require robust tools. That’s where Enterprise RMM solutions step in. 

In this guide, we’ll explore the must-have features in any RMM tool and share expert tips on maximizing these solutions, along with AI-powered advancements that are revolutionizing the way IT teams function. We’ll also look at the top enterprise RMM software on the market!

Common challenges in managing large IT environments

IT environments have grown to cover global enterprises with thousands of clients and complex infrastructures, and trying to manage them with traditional tools is like trying to solve differential equations with an abacus instead of a scientific calculator.

Modern IT professionals deal with:

• Tool fragmentation and lack of visibility: In 2023, iLink Digital struggled with operational inefficiencies caused by using separate tools for support, monitoring, and asset management, leading to duplicated workflows and limited oversight. After deploying their AI-driven RMM platform called BEAK, they centralized vulnerability scans, patch automation, and real-time monitoring. The result: faster response times and full lifecycle asset visibility.
• Scaling without overburdening IT staff: NexGen X needed a scalable solution that would streamline operations to various cities and meet the evolving IT needs of businesses across different sectors. With Atera’s support, they managed to meet the needs of their clients and position themselves for continued growth and success.
• Late detection of critical failures: On January 11, 2023, the Notice to Air Missions (NOTAM) system experienced a major outage. The core issue, as reported by the FAA, was that a damaged database file caused the system to stop working correctly. To make matters worse, while contract personnel were trying to fix a problem with the system’s live and backup databases, they accidentally deleted some crucial files, leading to a nationwide ground stop for all flights in the U.S. and causing massive delays.
• Hidden costs from lack of automation: Implementing manual processes that could instead be automated is a quick way to waste money through poor productivity. Implementing robust automation offered by tools like Atera, such as Fuse Technology Group, reduces the manual workload and allows support teams to focus on more critical issues that require manual oversight, saving IT costs in the long run.

» Feeling overwhelmed? Here’re our guides to the top IT challenges and IT crisis management

Must-have features of the best enterprise RMM tools

Real-time device monitoring and alerting

Comprehensive device monitoring is crucial for tracking system health, performance, and security across all endpoints.

Verify that the software you choose has real-time system and server monitoring options with the ability to set alert thresholds that keep you proactive. This way, you can discover and handle issues before they escalate.

In addition, alert fatigue is a real issue for enterprises, so the RMM software should be able to rate the severity of issues so you can better prioritize them.

AI and automation

In an enterprise environment with thousands of endpoints, AI and automation play a key role in maintaining efficiency. To achieve this, the top RMM solutions like Atera have equipped their platforms with advanced technologies, such as Agentic AI. Atera and its Autonomous IT can take actions on behalf of end-users and technicians.

For example, Atera’s Autonomous IT, the combination of its Robin and AI Copilot, can:

• Provide instant, conversational IT support: Through intelligent conversational agents, it diagnoses and offers tailored solutions to users via popular platforms like email, Slack, and Teams. When issues are too complex for the tool to handle, it will escalate tickets to a human technician and provide a summary of the conversation to expedite resolution time.
• Proactively resolve issues: It monitors devices and cloud environments continuously, anticipating and addressing potential problems before they impact workflows, and even resolves technical issues locally or in the cloud.
• Generate real-time insights and summaries: Get on-demand insights into your IT environment and accounts. It also provides instant, precise summaries of remote sessions and support tickets, giving technicians quick context for faster resolution.
• Automate troubleshooting and scripting: It can run health checks, diagnose, suggest actions, and resolve issues on Windows and macOS devices. For more complex needs, it can generate scripts and command-line instructions from plain-text descriptions like “write me a script to flag when CPU usage exceeds 80%”.
• Automate knowledge base creation: Convert ticket resolutions into ready-to-use knowledge base articles, continuously building a valuable library of solutions that helps employees and customers better understand their environment.

These kinds of AI capabilities save significant amounts of time and are a gateway to better IT operations for enterprises.

In addition, automation should be available for repetitive tasks such as:

• Rebooting devices
• Deleting internet history and temp files
• Creating system restore points
• Running full system scans and CHKDSK
• Defragmenting
• Checking for new updates

» Learn more about how AI is transforming RMM in IT

Patch management

Keeping software up to date is essential for preventing security vulnerabilities. A strong RMM tool should boost efficiency by providing automated patching, ensuring all devices remain secure.

Your enterprise RMM software should support patch management for Windows, Linux, and Mac, as well as third-party applications. In addition, scheduling should be available so that patches can be deployed at times when business operations are least affected.

Patch status summaries should also be available so you can get useful information about the state of your server and desktop patches.

Reporting and analytics

Detailed reports and analytics provide valuable insights into device performance, network issues, and potential vulnerabilities, allowing IT teams to address concerns proactively.

It’s essential to track data-driven goals, such as system inventory audit, system health, customer and agent health, and licensing. This will help you know exactly what’s going on and make smart, strategic decisions. Simultaneously, it will help you explain the value of your business operations to management and clients.

Asset inventory management

Your chosen RMM needs to give you complete visibility in your network: hardware, software, OS, you name it. Preferably, it should make it easier for you to obtain identifying and usage information on every asset, automate mundane maintenance tasks, and make strategic data-driven decisions as you move forward.

» Take a look at the best free IT asset management software

IT documentation

One of the common IT complaints on review sites is that companies don’t provide proper documentation. When choosing an enterprise RMM, go with one that lets you create written IT documents and records for all of your business procedures.

Good documentation tools power team collaboration and offer a self-service portal for your customers where they can seek information. Create, customize, and automate your own knowledge base, link assets for easy navigation, and simplify onboarding procedures with actually helpful IT documentation.

Integrations

Enterprises often have diverse tech and security stacks that need to work together to make sure they remain efficient. For this reason, good third-party integrations in enterprise RMM software are a must.

The top enterprise RMM software offer a broad range of integrations with security, EDR, MDM, remote access, automations, backup, and network monitoring software.

» See these other IT department management software features you need