Best AIOps tools for IT teams in 2026

IT teams are facing more pressure than ever. Staff shortages, lower budgets, and more complex IT environments are just a few of the challenges. The more traditional way to solve this is to rely heavily on manual processes, but AIOps tools offer a smarter approach to this issue.

The best AIOps tools help combat this by detecting and resolving incidents autonomously, reducing alert noise, and identifying root causes of issues.

If you’re in the look for an AIOps tool for your organization, you’re in the right place. Below, we’ve reviewed and categorized the best AIOps tools based on real user feedback and experiences.

The 7 best AIOps tools for 2026

Based on our research and what other users thought on platforms like G2 and Capterra, these are the best AIOps tools for 2026:

1. Atera – Best overall & highest-rated AIOps tool
2. Dynatrace – AIOps tool for infrastructure observability
3. Datadog – AIOps tool for cloud monitoring
4. New Relic – AIOps tool for investigating system changes
5. ServiceNow ITOM – AIOps tool for handling incidents
6. SixthSense AIOps – AIOps tool with anomaly detection
7. PagerDuty AIOps – AIOps tools to reduce alert fatigue

Let’s now review each of these and see what they’re good at.

1. Atera – Best overall & highest-rated AIOps tool

Atera is leading the future of IT with the world’s first Autonomous IT platform, powered by a digital workforce of AI agents. At Atera, we’re not just offering AI tools, we’re here to change how IT operations and end-user support are managed.

Atera is G2’s choice for the #1 best AIOps tool in 2025, which is a testament to the impact our Autonomous IT platform is having on organizations around the world.

Below is G2’s comparison of the best AIOps tools, showing Atera clearly leading the pack:

Learn more: Atera named a G2 market leader in AIOps.

Features and capabilities

At the core of Atera’s Autonomous IT platform is our two innovative AI agents: Atera’s Robin and AI Copilot.

Atera’s Autopilot is a context-aware AI agent that functions like a personal IT technician for every employee, removing 40% of your IT workload automatically.

Whether it’s dealing with password resets, creating step-by-step instructions, or troubleshooting device issues, Autopilot is there to assist end-users; all without any technician involvement.

Autopilot integrates with your existing tools and APIs, and it can troubleshoot issues via Slack, Teams, email, and Atera’s User Portal.

• “We calculated that Robin saved our technicians around 2 days per week.” – Palwinder Chima, SVP of IT, Starlight Investments

If an issue is too complex for Autopilot, it automatically escalates it to human technicians, which is where Atera’s Copilot comes in handy.

Atera’s Copilot is a highly skilled IT expert that works alongside technicians, expanding their human expertise and skills. From running health checks, suggesting actions, generating scripts, and resolving issues, Copilot is there to always assist you.

AI Copilot chat

From SMBs to larger enterprises, IT professionals are turning to Atera to move from automated to fully autonomous IT. As a result, IT teams see immediate benefits, such as a 40% reduction in IT workload and higher cost savings.

For example, this is what Zack Barr from Leeds United said:

• “The AI copilot is like having another team member. Tickets have been reduced by 25-35% and it’s assisting us with knowledge base generation. “ – Zack Barr, Service Desk Analyst at Leeds United

Customer reviews and ratings

Atera’s G2 Rating: 4.6 out of 5.0 stars (830+ reviews)

What Atera users are saying on G2:

• “Atera’s AI has transformed our IT workflow. The AI troubleshooting is a game-changer; it helps us resolve issues 70% faster,” a G2 user says.

• “Atera continues to push the envelope, now adding more AI tools to help monitor and maintain our endpoints,” a G2 user says.

Atera’s Capterra Rating: 4.5 out of 5.0 stars (440+ reviews)

What Atera users are saying on Capterra:

• “The main pros of Atera are the AI for end-user support and script generation, and the ease of use. Atera is a great fit for our organization,” a Capterra user says.

• “I love the integration of AI within the ticketing and scripting. It helps when you forget that one command to make progress,” a Capterra user says.

Pricing and value for money

At Atera, we’re big advocates for transparent pricing. While enterprises can request a custom quotation, our standard pricing plans range from $129 to $219 per month.

Here are Atera’s pricing plans laid out:

Atera’s pricing plans for IT departments:

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation. Contact sales for pricing.

Atera’s pricing plans for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation. Contact sales for pricing.

For an additional $95/month/technician, you can access all AI Copilot features.

2. Dynatrace – AIOps tool for infrastructure observability

Dynatrace is known for its infrastructure observability capabilities and recently introduced its AI engine, Davis, which continuously looks for potential issues and does a root cause analysis. With the root cause identified, you can fix issues before they impact your business operations.

Another unique factor is that Davis automatically maps and understands dynamic environments. It detects relationships between servers, containers, and infrastructure components.

G2 Rating: 4.5 out of 5.0 stars (1,300+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (70+ reviews)

Dynatrace Pricing:

• Pricing is determined by the amount of usage. To know the exact cost, request a custom quote from Dynatrace’s website.

3. Datadog – AIOps tool for cloud monitoring

Datadog is an AIOps tool that offers visibility into your IT infrastructure, including cloud services, servers, and containers. It embeds itself into your workflows and processes billions of telemetry data points every hour, with context from alerts, chat logs, call transcripts, code, and documentation.

This helps Datadog to get a full understanding of what’s happening in your systems, why it’s happening, and how to resolve it.

G2 Rating: 4.4 out of 5.0 stars (600+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (300+ reviews)

Datadog Pricing:

• Free: Free for up to 5 hosts (1-day metric retention)
• Pro: $15 per host, per month (billed annually)
• Enterprise: $23 per host, per month (billed annually)

4. New Relic – AIOps tool for investigating system changes

New Relic is designed for SRE and DevOps teams that need help with detecting anomalies and unusual changes in system behavior. After detecting incidents, New Relic correlates them and groups related incidents into one helpful alert. 

One of New Relic’s unique features is its AI monitoring tool. It offers engineers full visibility and insights into their AI stacks, so they can build and run secure AI applications.

G2 Rating: 4.5 out of 5.0 stars (500+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (190+ reviews)

New Relic Pricing:

• Free: Free for 1 user and 100GB/month of data ingest
• Standard: Designed for small teams with up to 5 users. Pricing is based on a custom quotation
• Pro: Designed for more complex workflows, unlimited users. Pricing is based on a custom quotation
• Enterprise: Designed for larger organizations. Pricing is based on a custom quotation

5. ServiceNow ITOM – AIOps tool for handling incidents

ServiceNow ITOM helps IT teams identify and resolve issues quickly by automatically detecting them and providing relevant insights. This allows them to take proactive steps to prevent downtime. For common and repetitive issues, like system restarts, ServiceNow ITOM can take automated steps to resolve them.

G2 Rating: 4.5 out of 5.0 stars (120+ reviews)

Capterra Rating: 5.0 out of 5.0 stars (1 review)

ServiceNow ITOM Pricing:

• To get the pricing, fill in your business email on ServiceNow’s website, and their team will be in touch with you

6. SixthSense AIOps – AIOps tool with anomaly detection

SixthSense AIOps helps prevent disruptions and downtime by proactively detecting anomalies, such as slow degradations, resource saturations, outages, and spikes. It uses simultaneous AI correlations and a multilayer behavior lookup to speed up issue detection, reducing the mean time to detect.

What’s helpful, it can pinpoint root causes by analyzing relationships across multiple time-series metrics, so you can understand what’s truly driving an incident.

G2 Rating: 4.6 out of 5.0 stars (50+ reviews)

Capterra Rating: 2.0 out of 5.0 stars (1 review)

SixthSense AIOps Pricing:

• There are two pricing plans available: Professional and Enterprise. For both of them, the pricing is not disclosed, and you need to fill up a form for pricing

7. PagerDuty AIOps – AIOps tools to reduce alert fatigue

PagerDuty AIOps has an alert grouping feature, which helps to combine similar alerts into a single incident, reducing notification noise. With it, you can use over 30 filters to help fine-tune how your alerts are grouped. To create alerts and find root causes of issues, PagerDuty’s intelligent correlation tools and AI agents come in handy.

G2 Rating: 4.5 out of 5.0 stars (900+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (200+ reviews)

PagerDuty AIOps Pricing:

• The pricing is based on your usage and starts from $699/month. To know the exact pricing, you need to contact PagerDuty’s sales team

Agentic AI is changing the AIOps landscape

Agentic AI, the ground zero for IT, represents a paradigm shift in how IT operates. 

With Agentic AI, repetitive tasks, like troubleshooting devices, managing tickets, or running health checks, can be done fully autonomously, freeing up your techs to focus on things that actually move the needle.

Instead of shying away from it, bring your organization into the modern age and start reaping the benefits from today onwards.

Atera is the first and only Agentic AI platform for IT management, offering a digital workforce of AI agents that help to autonomously support your entire IT operation. With our AI agents, your IT team can focus on strategy rather than fix/break, slash first response times to zero, and offload repetitive tasks.

Interested in learning more? Sign up for Atera’s 30-day free trial to try our AI agents yourself.

Or, get in touch with our sales team to learn how Atera’s Agentic AI platform could help your organization.

What is an AIOps tool?

AIOps tools refer to platforms that use machine learning and AI to help organizations autonomously manage their IT operations. Think of tasks, like incident response or detecting anomalies; AIOps tools can handle these autonomously, all with minimal human intervention.

What are the benefits of AIOps tools?

Before we review the best AIOps tools, I’ll share the four main benefits AIOps tools bring.

1. Get significant efficiency gains

While IT process automation is important for organizations, AIOps is truly the technology that can bring the most efficiency gains.

Among organizations that have implemented AIOps, they report:

• 70-90% reduction in incident investigation time
• 15-45% reduction in high-priority incidents
• 10-15% faster time to market for new applications

This means spending less time dealing with IT issues and more time focused on high-level tasks that impact business outcomes.

2. Move to fully autonomous IT

Gartner predicts that Agentic AI will autonomously resolve 80% of customer service issues by 2029 without any technician involvement.

While this is a bold prediction, we’re already seeing it in fruition. 

With built-in Agentic AI technology, AIOps tools can already resolve common issues, like password resets, restarting services, responding to tickets, and even more complex tasks like handling remediation workflows.

This is just the beginning for Agentic AI in IT management, and it’ll just continue to improve.

3. Have better security

This is easy to overlook, but AIOps tools have a direct impact on your organization’s security.

They do this by continuously monitoring your systems, detecting anomalies, root causes, and potential issues before they impact your business.  Plus, AIOps tools learn from past incidents and improve their detection strategies constantly, which leads to better reliability.

4. Get cost savings

AI agents on AIOps tools not only increase scope, speed, and quality of work, but they’re also available 24/7 and require little training. This means that more gets done faster, and up to 40% of your IT workload is automatically handled, leading to drastic cost savings.

For example, manual password resets account for 22% of service desk calls, at a cost of $22 each. With AIOps tools handling them automatically, the cost drops nearly to zero. 

AIOps tools also effectively prevent data breaches, which can be costly (average of $4.88 million per breach globally).