Autonomy Day '25 - Recap

Autonomy Day brought together IT pros, Atera customers, and AI thought leaders to explore the future of IT, where AI agents handle the repetitive work and free teams to focus on what matters most. Below, you’ll find on-demand access to every session, from product deep dives to real-world customer stories.

Opening remarks: Empowering the IT pro with AI autonomy

Atera CEO and Co-founder Gil Pekelman opened Autonomy Day by spotlighting the transformative power of Robin. He shared how organizations are already using Robin to resolve up to 80% of Tier-1 tickets, freeing IT teams from burnout and giving them space to focus on high-value projects, and seeing the positive results.

Watch the full session here.

Keynote

Business futurist and AI expert, Jonathan Brill, explored how AI redefines the very structure of organizations and how AI reshapes IT from reactive ticket handling to strategic problem-solving. Attendees walked away with a new framework, the “octopus organization,” and practical insights on how to lead teams in a world where humans and AI work side by side.

Watch the full session here.

Robin demo

Atera’s technical team showed Robin in action, resolving real issues from unreadable invoices to forgotten passwords, all without technician intervention. Attendees saw how, with custom instructions and playbooks, Robin acts like a true digital teammate by running diagnostics and adapting to your company’s unique workflows.

Watch the full session here.

Robin ask-ahead Q&A

The minds behind Robin reveal how it works and where it’s headed. Describing Robin as a “thinking” agent that can resolve common IT issues out of the box, integrate seamlessly with tools like Azure AD, Okta, Google, and even ServiceNow, they also teased upcoming innovations like AI-driven integrations and custom playbooks.

Watch the full session here.

Customer panel: Work before and after Robin

Current Atera customers share how they’re already putting Robin to work by cutting tool costs, reducing ticket escalations, improving customer satisfaction, and empowering small IT teams. They offered candid insights on change management, building a knowledge base that scales, and why end users are embracing the shift.

Watch the full session here.

Innovation Award 2025

Autonomy Day also marked a special milestone: Atera’s very first Innovation Award. This honor recognizes our Community Champion; a member who actively shapes conversations, shares expertise, and provides feedback that helps Atera improve IT pros everywhere.

Breakout 1: Robin onboarding

Atera’s Professional Services team walks you through what onboarding Robin really looks like from setup to getting measurable results. Learn how importing existing tickets and knowledge base content gives Robin the context it needs to resolve issues independently, and how simple steps like naming your AI or enabling multiple entry channels boost internal adoption.

Watch the full session here.

Breakout 2: Planting Robin in your environment.

Watch to see how the more you connect it to your environment, the more value it delivers by adapting to your company’s unique workflows, systems, and quirks. It leverages your existing KBs and scripts, integrates with third-party apps, and builds custom playbooks. You’ll learn how to turn Robin into a true team member.

Watch the full session here.

Closing remarks

Autonomy Day wrapped up with a clear message: IT is changing, and autonomous AI agents are the way forward. From customer success stories to hands-on breakouts and the first Innovation Award, attendees saw how Robin reduces workloads and amplifies impact.

Watch the closing remarks here.

Autonomy Day wasn’t just an event, it was proof that autonomous AI in IT is already here; cutting tickets, boosting user and customer satisfaction, and creating new ways of working. The organizations that embrace it today will define the future of IT tomorrow.