Ticketing foundations: Setting up for success

In this webinar you’ll learn about:

Discover the essentials of ticketing in Atera. This session will guide you through setting up your ticketing system for smooth and efficient operations. From configuring email forwarding and quick-reply templates to creating tickets and customizing fields, you’ll gain actionable steps to build a strong ticketing foundation that will set you up for long-term success. Ideal for new Aterans or anyone looking to refine their ticketing setup.Topics we will cover:

• Email settings: Forwarding, DKIM/SMTP, and more
• Setting up email templates and quick-reply options
• Configuring ticket settings
• Customizing ticket forms and fields
• Navigating the tickets page
• Creating and managing tickets in Atera