You can be confident in the security and protection of your data. Any information inputted into the AI engine is treated similarly to any information written in a ticket within the Atera platform, and is subject to our Terms of Use. We invite you to visit our Responsible AI page for more details.

Agentic AI refers to artificial intelligence systems that can act independently to complete tasks in the real world, not just respond with information like GenAI. These AI agents are designed with reasoning abilities, can plan actions, remember past interactions, interface with applications, learn over time, and most importantly, operate fully autonomously unless instructed otherwise.

Autonomous IT is the application of Agentic AI within the IT domain, where intelligent agents proactively detect, diagnose, and resolve IT issues without requiring human input but with a capability for intelligent escalation to human technicians when required.

Your potential savings on Robin depend on a few key factors. To better understand roughly how much you can save, input your team’s info into our Robin Savings Calculator.

Your usage has no impact on the public model. Your inputs, outputs, embeddings, and knowledge base (KB) content are inaccessible to other customers, and they are not used to train Atera or Azure OpenAI’s AI algorithms or any Microsoft or third-party products.

Our AI agents are already built into the Atera platform! No further action on your part is needed beyond opening an Atera account and purchasing the AI Copilot or Robin.

Ease of use is a core tenet of Atera’s design. Like all our features, our AI agents are intuitive and simple to use. However, we make available multiple resources, such as our Knowledge Base and live and on-demand webinars.

Unique contextual information and KB article data will be accessible exclusively to the people included in the account, with potential data filtering within the account based on customer/site distinctions.