Syncro vs. NinjaOne

The backbone of any successful business lies in its IT infrastructure. From ensuring smooth operations to safeguarding sensitive data, the role of an efficient IT management platform cannot be overstated. Thus, choosing the right tool for your IT department can make all the difference.

Syncro and NinjaOne are two leaders in the realm of IT management platforms. Both geared towards meeting the multifaceted needs of IT departments, these solutions offer a plethora of features aimed at streamlining operations, enhancing security, and maximizing efficiency.

Below, we’ll delve into the intricacies of Syncro and NinjaOne, providing IT decision-makers with a comprehensive comparison of features, usability, pricing, and support. Whether you’re navigating the complexities of remote workforce management or seeking to optimize your IT workflows, we will equip you with the knowledge needed to make an informed decision that aligns with your organization’s objectives.

User interface and usability

One of the key considerations for IT decision-makers when selecting an IT management platform is its user interface (UI) and overall usability.

Syncro prides itself on a clean and intuitive user interface designed to simplify IT management tasks. Upon logging in, users are greeted with a well-organized dashboard that provides an overview of key metrics and pending tasks. The layout is thoughtfully structured, allowing for easy navigation between different modules such as ticketing, asset management, and invoicing. 

Thanks to its user-friendly interface and robust customization, Syncro provides the efficiency and flexibility needed to adapt to diverse IT environments.

NinjaOne boasts a sleek and modern interface designed with usability in mind. The platform’s dashboard offers a comprehensive view of critical IT metrics, enabling decision-makers to monitor performance at a glance. Navigation within NinjaOne is seamless, with a logical menu structure that facilitates quick access to essential features and functionalities. With its centralized hub for tracking and extensive customization options, NinjaOne fosters greater efficiency and productivity within the IT department.

Screenshot of Syncro’s dashboard (via Capterra)

NinjaOne boasts a sleek and modern interface designed with usability in mind. The platform’s dashboard offers a comprehensive view of critical IT metrics, enabling decision-makers to monitor performance at a glance. Navigation within NinjaOne is seamless, with a logical menu structure that facilitates quick access to essential features and functionalities. 

With its centralized hub for tracking and extensive customization options, NinjaOne fosters greater efficiency and productivity within the IT department.

Screenshot of NinjaOne (via G2)

At Atera, we know a platform’s UI not only affects the daily workflows of IT professionals but also influences productivity and efficiency within the department. That’s why we’ve made our interface and user experience a priority for our customers, and continue to do so. We’re proud of the user interface we’ve developed, but we’re even more proud of how much our customers love it.

Atera’s admin dashboard

Features and capabilities

Syncro and NinjaOne each offer a robust suite of tools tailored to address the core requirements of IT departments. Both systems excel in remote monitoring and management, enabling IT teams to oversee and maintain their IT infrastructure effectively. Like Atera, these platforms offer real-time monitoring of devices, networks, seamless patch management, and applications, allowing IT professionals to identify and address issues proactively. 

Syncro and NinjaOne offer robust ticketing systems, asset management capabilities, and task automation functionalities to streamline IT operations. These features allow IT teams to efficiently manage support tickets, track IT assets, and automate repetitive tasks, thereby improving productivity and reducing manual workload.

Both Syncro and NinjaOne offer extensive integration capabilities, allowing strong connectivity with commonly used IT tools and platforms. From popular ticketing systems to RMM tools and cloud services, these platforms support integrations that enhance interoperability and extend functionality. 

This enables IT departments to leverage their existing toolsets and streamline workflows by consolidating data and processes within a unified platform.

While Syncro and NinjaOne share many core features, each platform also offers standout functionalities that empower IT departments to optimize their workflows. Syncro, for example, offers robust remote access capabilities, enabling IT teams to troubleshoot issues and provide support to end-users efficiently. On the other hand, NinjaOne stands out with its network monitoring and reporting features, providing comprehensive insights into network performance and security.

A big difference between the two platforms is their PSA offerings. NinjaOne is more focused on its RMM (remote monitoring and management) capabilities and mainly doesn’t offer PSA capabilities. For example, it’s helpdesk and ticketing systems are tools that many MSP and IT customers say don’t quite meet the mark. This makes NinjaOne not quite an all-in-one tool, after all. 

On the other hand, Syncro offers PSA services, including a dynamic billing function, powerful scripting, quick ticket resolution, and more. Like Atera, Syncro also offers its customers a wide variety of integrations that are included in its flat, per-user pricing model. With over 50 integrations, Syncro users do not need to worry about shelling out more cash for additional capabilities and functionality. 

Some of the integrations Atera and Syncro share include Emsisoft, IT Glue, Splashtop, Webroot, and Quickbooks. Atera also offers additional integrations like AnyDesk and much better security integrations like Cynet, Keeper, ESET, and others.

Despite both platforms offering the key capabilities you’d want from an IT management platform, neither offers advancements in AI, which competitors have brought to market. 

At Atera, we are always working to better our products to meet the needs of our valued clients. That’s why we’ve harnessed the power of AI through Atera’s AI Copilot to improve IT department efficiency, automation, and more. While Syncro’s PSA system is well-regarded throughout the industry, our AI capabilities take ours to the next level.

Performance and reliability

Syncro and NinjaOne both appear to understand the importance of uninterrupted access to IT management tools. Both platforms strive for high uptime and responsiveness, ensuring that IT professionals can rely on them for mission-critical tasks. They leverage robust infrastructure and cutting-edge technologies to minimize downtime and maximize performance.

Data backups and disaster recovery options are essential components of any reliable IT management platform. Syncro and NinjaOne prioritize data protection and business continuity by offering comprehensive backup solutions and disaster recovery options. They enable organizations to safeguard their critical data against unforeseen events such as hardware failures, cyberattacks, or natural disasters, ensuring minimal disruption to operations.

Syncro and NinjaOne boast notable achievements and certifications that further reinforce their reliability and trustworthiness. Syncro holds certifications for data security and compliance, while NinjaOne has received awards for its performance and customer satisfaction.

At Atera, you will also find many best-of-class integrations to help you manage and protect your environment, customizing your software add-ons as your IT needs evolve.

Pricing and value for money

When it comes to pricing, Syncro and NinjaOne’s RMM pricing differs. NinjaOne bases its pricing on the number of endpoints you manage while Syncro bases its pricing on the amount of users you have.

Both plans include basic functionalities such as remote monitoring and management, ticketing systems, and asset management, as well as more advanced features like automation tools and integrations.

Unfortunately, NinjaOne doesn’t share transparent pricing information on their website. Instead, you need to request a custom quotation to receive the pricing. In comparison, Syncro offers similar pricing to that of Atera, meaning the pricing is transparent and listed on their website.

A pay-per-technician structure like the ones offered by Atera and Syncro is typically much more preferable for businesses looking to grow and scale without breaking the bank.

Atera’s transparent pricing model makes growth and scalability possible without destroying your wallet. Our pay-per-technician model includes all of our top features, including RMM and PSA, as well as unlimited endpoints. From there, you can upgrade to different tiers, which range from “pro” to “superpower.”

Our pricing begins at $129 per technician per month for our MSP users. For IT department pricing plans, Atera starts at $149 per month. When you bill annually with us, you receive a discount of over 10%, cementing our status as the most cost-effective and value-driven solution in the industry.

Customer support and community

Like Atera, Syncro and NinjaOne recognize the importance of providing robust customer support options to assist IT departments in times of need. Both platforms offer a range of support channels, including email support, phone support, live chat, and ticketing systems. These channels serve as lifelines for IT professionals seeking guidance, troubleshooting assistance, or resolution of technical issues.

In addition to direct customer support channels, Syncro and NinjaOne provide online documentation, tutorials, and knowledge bases to empower IT decision-makers to resolve issues independently. These resources offer step-by-step guides, FAQs, troubleshooting tips, and best practices to address common challenges and maximize the utility of the platforms. 

Syncro and NinjaOne strive to deliver prompt and knowledgeable support, with dedicated teams of experts available to assist customers with technical inquiries, account management, and platform usage. IT decision-makers can expect timely responses and proactive assistance from support teams, ensuring minimal disruption to their IT workflows.
Atera goes above and beyond. We offer a thriving community of users who support each other around the clock. Our community has garnered plenty of enthusiastic praise from users, who consider it a great place to troubleshoot with others who have dealt with similar situations. We are proud of our close-knit community of IT professionals, and if you choose Atera, we are excited to welcome you into our online family.

Security and compliance

Syncro and NinjaOne prioritize data security to safeguard sensitive information and maintain the integrity of IT environments. Both platforms employ a range of security measures, including encryption, firewalls, intrusion detection systems, and regular security audits. These measures are designed to protect against unauthorized access, data breaches, and cyber threats, providing IT decision-makers with peace of mind regarding the safety of their data.

To enhance data protection, Syncro and NinjaOne offer advanced security features such as encryption, two-factor authentication (2FA), and data privacy controls. Encryption ensures that data is securely transmitted and stored, protecting it from unauthorized access. 2FA adds an extra layer of security by requiring users to provide a second form of authentication, such as a one-time code sent to their mobile device, before accessing the platform.

Syncro and NinjaOne adhere to industry standards and regulations relevant to IT departments, ensuring compliance with legal requirements and industry best practices. These platforms may comply with regulations such as GDPR (General Data Protection Regulation), HIPAA (Health Insurance Portability and Accountability Act), PCI DSS (Payment Card Industry Data Security Standard), and others depending on the nature of the data and industries served.

Atera is commited to compliance and security. With smart logging and reporting, as well as strict adherence to all industry standards, we are able to give our customers unmatched peace of mind with the knowledge that their organizations are safe from the growing threat of malevolent actors. 

User feedback and reviews

When choosing an IT management platform, it’s important to look at reviews from platforms such as G2, Capterra, Reddit, and Gartner. This will help you assess the strengths and weaknesses of both NinjaOne and Syncro, helping you to choose the best platform.

Both NinjaOne and Syncro have generally received positive reviews from users, which is often related to their intuitive user interfaces, support, documentation, and network monitoring capabilities. Each platform’s criticism is often related to its features, performance, and pricing.

Positive Syncro user feedback:

• “Syncro’s RMM provides insights and functionality while remaining user-friendly. The customer support team is responsive, which makes the experience even better,” a G2 user says.

• “Syncro has easy RMM config, as well as contacts and customer setup. Great integration with Bitdefender and Splashtop, both of which I use extensively,” a G2 user says.

Criticism for Syncro:

• “Every time that I call Syncro, it’s like they are learning it with me. I have yet to come across someone who sounds confident about addressing an issue and finding possible resolutions and who confidently knows the product,” a Reddit user says.

• “We’ve been plagued with issues as well. Almost a year in. Billing was difficult to implement and honestly doesn’t work very well,” a Reddit user says.

Positive NinjaOne user feedback:

• “NinjaOne helps to deploy, monitor, and manage various endpoints. Even out of the box, there are many monitoring conditions. It integrates with common apps, such as Autotask,” a G2 user says.

• “NinjaOne offers endpoint management for a single-pane-of-glass. It offers automation, scripting, patching, and software deployment, which helps us save time and effort,” a G2 user says.

NinjaOne Criticism:

• “My biggest issue with NinjaOne is the poor monitoring capabilities. The monitoring capabilities from NinjaOne are very limited, and I tend not to use them,” a Reddit user says.

• “The documentation of NinjaOne is great, but if you seek any support outside of that, I usually just get an answer that is either plain wrong or something I have already managed to Google myself,” a Reddit user says.

NinjaOne and Syncro are often also compared to their alternatives, such as Atera. In the below Reddit thread, one user compares NinjaOne’s capabilities to Atera:

NinjaOne vs Atera comparison via Reddit

Another Reddit user who compared Atera and NinjaOne mentioned that Atera’s focus on AI and security put it at an advantage:

NinjaOne vs Atera comparison via Reddit

Conclusion

From assessing user interfaces and usability to evaluating features, performance, security, and customer support, we’ve examined the strengths and weaknesses of both Syncro and NinjaOne. Ultimately, the choice between Syncro and NinjaOne depends on the specific needs, priorities, and preferences of your IT department.

If you value a clean and intuitive interface with robust remote monitoring capabilities, Syncro might be the ideal choice. On the other hand, if you prioritize advanced network monitoring features and comprehensive support documentation, NinjaOne could be the perfect fit for your organization.

To make an informed decision, we encourage readers to conduct further research, request demos, or sign up for free trials to evaluate the platforms firsthand. Take advantage of the opportunity to explore the features, test the usability, and engage with customer support to address any questions or concerns you may have.
While the platforms offer a range of features, Atera takes these offerings to the next level with innovations like AI for both IT departments and MSPs, a robust support system, and a strong commitment to security. Where should you start? We suggest talking with Atera’s sales team today.