Ticketing and Service Desk
Ticketing that transforms IT support
Automate workflows, streamline communication, and accelerate issue resolution with a powerful ticketing and service desk solution built to ensure consistent, high-quality support at scale.
Track tickets end-to-end with customizable forms and workflow rules.
Control changes and sensitive requests with structured approval processes.
Link dependent tickets to simplify managing complex issues across teams.
Automatically assign tickets based on skill, workload, and SLAs.
Manage requests through email or your portal with built-in templates and automated updates.
AI ticketing is available with AI Copilot.
Enable users to submit and track issues, and resolve requests independently with curated knowledge articles.
Track contracts, SLAs, and time with built-in financial management tools, and easily sync your contacts through Azure AD.
